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Night Auditor

Posted June 1, 2021

Hilton Garden Inn Minneapolis Downtown
Minneapolis, MN
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hospitality on hand all through the night

About This Job

Purpose

Night Auditors serve a critical role by providing direct guest support throughout the hospitality experience by accurately processing and tracking transactions and other reportable items .  Night Auditors must be adept and creative problem solvers, delivering above-average resolutions to guests’ challenges. The primary responsibility of a Night Auditor is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, ensure accuracy and consistency in reporting, and maintain excellent communication with guests, peers, and supervisors.

Work Performed

  • Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
  • Thank departing guests, verify accurate billing, and encourage return visits.
  • Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
  • Maintain integrity, accuracy, and confidentiality when handling guest records, cash reports, audit reports, and other guest or hotel information.
  • Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
  • Effectively communicate with hotel departments verbally or through hotel communication log to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
  • Listen to guests and empathize with their challenges.  When necessary, solicit guest feedback and act on guests concerns.
  • Always maintain professionalism consistent with hotel brand and company expectations.
  • Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
  • If applicable, maintain balance and security of house bank and accurately log all transactions.

Qualifications

Experience & Education:

  • 2+ years of customer service experience, preferably in Hospitality or related industry
  • High School diploma or equivalency education certificate required

Communication:

  • Excellent verbal and written communication skills
  • Must be able to speak, read, and write in primary language used in the workplace

Physical:

  • 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
  • Lift, lower, and maneuver up to 30 pounds occasionally
  • Ability to independently work during overnight hours

Managed by First Hospitality

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve.  FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.  Equal Opportunity Employer.

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About this Employer

Hilton Garden Inn Minneapolis Downtown

1101 4th Avenue South
Minneapolis, MN 55404

(612) 339-6633

Managed By

A Second Home in Downtown Minneapolis

The Hilton Garden Inn Minneapolis Downtown is situated just one block from Minneapolis Convention Center, within walking distance to the bustling Nicollet Mall shopping strip and in the heart of downtown Minneapolis' corporations and entertainment. Visit the Walker Art Center or see a show at the Orchestra Hall. Stay in a spacious guest room at this downtown Minneapolis hotel, all of which feature contemporary decor and include complimentary WiFi access.

Swim laps in the hotel's indoor swimming pool and keep fit in the fitness center with both cardiovascular machines and weights. Borrow a Stay Fit Kit® from reception to work out in the privacy of your own room. Keep up with work in the business center, and host meetings and other events in The Lakes. Start each day with a delicious cooked-to-order breakfast at The Garden Grille & Bar restaurant, or pick up supplies at the 24-hour Pavilion Pantry® convenience store.