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Ticket Representative Part-Time

Posted June 2, 2021

Illuminarium
Atlanta, GA
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Illuminarium Experiences - “A place that can take your career anyplace”

About This Job

THE ROLE

As a Ticket Representative at Illuminarium Atlanta, you are responsible for delivering the ultimate experience for our guests.

The Ticket Representative  is primarily active in the Box Office and Lobby of the attraction, assisting guests with their admissions needs and providing recommendations on ticket and admission packages. Overall representation of the attraction and providing visitors and guests with information on the attraction, ways to book tickets, events and parties are pivotal components of the role. Guest Service Agents will operate the Point of Sale, execute cash transactions and operate the phones when needed. At Illuminarium we strive to democratize experiences and thus our team members need to be alert and observant, making every guest feel acknowledged and taken care of.

ESSENTIAL FUNCTIONS

  • Knowledge of and adherence to the Standard Operating Procedures
  • Ensure proficient and up to date knowledge of all Illuminarium products, promotions, services and protocols
  • Perform suggestive sales and advise/assist guests with sales and bookings
  • Assist guests with the use of Illuminarium self-service ticket kiosks
  • Attend primary cash management and perform end of shift self-audit balance
  • Maintain comprehensive and detailed understanding of Point of Sale and phone systems
  • Manage and support the movement of group and social bookings including but not limited to FIT and birthdays
  • Maintain knowledge of content related facts and figures to engage with guests in an informed manner
  • Effectively resolve guest service issues and queries
  • Ensure that the box office areas remains attractive and clean
  • Maintain knowledge of crisis management procedures and enforce safety standards
  • Perform other related duties, tasks, and responsibilities as required

QUALIFICATIONS

To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • All applicants must be at least 18 years of age
  • High school diploma required; associate degree preferred
  • Minimum of 1 year Guest Service Experience in high volume environment; prior proven cash handling is required
  • Basic math skills; ability to accurately count change and balance bank; employee assumes responsibility for all monies at the assigned workstation
  • Ability to stand long hours, lift and transport items weighing 10-20 pounds, occasionally 30 pounds
  • Must have sufficient mobility to perform assigned tasks including: constant reaching, bending, pushing, and pulling for extended periods of time
  • Eye for detail, flexibility in daily tasks, problem solver, results oriented
  • Must consistently maintain a positive and welcoming demeanor, be commercially focused and self-motivated
  • Able to retain detailed information related to all Illuminarium products, promotions & services
  • Ability to address guests in a professional manner and have a commanding presence
  • Must be able to communicate effectively with colleagues, customers and management
  • Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends’ COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.
  • Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
  • Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

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About this Employer

Illuminarium

550 Somerset Terrace NE Suite 105
Atlanta, GA 30306

(404) 341-1000

Entertainment Venue

www.illuminarium.com

Illuminarium Experiences is a digitally delivered, global experiential entertainment brand.  We create, produce, market, and manage immersive entertainment spectacles, produced using techniques used in traditional motion picture production and virtual reality that allows visitors to view real-world, filmed content in a 360º environment.  What museums are to art, cinemas to movies and concert halls to music, Illuminariums are to experiential entertainment.  With venues of over 26,000 square feet and 25+ foot high ceilings, Illuminariums are reprogrammable immersive theaters that surround visitors in a sensory space of sight, sound, and scale unlike any other.  Illuminarium Experiences is a digitally delivered, global experiential entertainment brand.  We create, produce, market, and manage immersive entertainment spectacles, produced using techniques used in traditional motion picture production and virtual reality that allows visitors to view real-world, filmed content in a 360º environment.  What museums are to art, cinemas to movies and concert halls to music, Illuminariums are to experiential entertainment.  With venues of over 26,000 square feet and 25+ foot high ceilings, Illuminariums are reprogrammable immersive theaters that surround visitors in a sensory space of sight, sound, and scale unlike any other.