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Front Desk Manager

Posted August 2, 2021

Hyatt Regency Cincinnati
Cincinnati, OH
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$1,000 Sign-on Bonus! Only hotel in Cincinnati awarded Top Workplaces 4 years running! Come be a part of our award winning Team!

About This Job

Only hotel in Cincinnati awarded Top Workplaces 4 years running!

Hyatt Regency Cincinnati is currently looking for a customer service focused Front Desk Manager to join our team. Someone to engage with our guests & team members and live Hyatt's Purpose ~ Care for People so They Can Be Their Best! If you share our passion for delivering hospitality, where details matter, apply today to join our team!

The Front Desk Manager must personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Ensure all members of the Front Desk staff, including new hires, are trained to meet standards of each component. Empower department staff to deliver exceptional customer service by encouraging and rewarding responsive guest assistance. Other responsibilities include; maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower Team Members to successfully perform their jobs. Help to develop talent by acting as a mentor for direct reports. Resolve Team Member concerns fairly and timely. Ensure your team fully understands performance standards, procedures, and reward successes. Act as Manager-on-Duty.

QUALIFICATIONS:

  • Prefer 2+ years prior hotel management experience in front office or related.
  • Outstanding customer service, employee relations & time management skills.
  • Ability to manage, lead and motivate team members.
  • Prior cash handling & computer experience necessary. Opera PMS & Microsoft Office
  • Strong verbal & written communication skills.

To learn more about Front Desk Manager, Hyatt Regency Cincinnati and Davidson Hospitality visit www.DavidsonHospitality.com/careers Select OHIO and apply today!

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

Davidson Hospitality is a drug free workplace.  Pre-employment drug test & background check required.

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About this Employer

Hyatt Regency Cincinnati

151 West Fifth Street
Cincinnati, OH 45202

(513) 579-1234

491 Room Hotel

www.hyatt.com

Our Hotel

Located just steps from the Duke Energy Convention Center, our Hyatt Regency Cincinnati hotel in the vibrant downtown district puts you in the heart of the action. Whether you are visiting for business or pleasure, you’ll find the ideal spaces to relax, work, and play. If you are a sports enthusiast, we are the closest hotel to Paul Brown Stadium and within walking distance to the Great American Ballpark. 

  • 491 newly transformed contemporary guestrooms with deluxe amenities and views of the city skyline or river
  • Just steps from Duke Energy Convention Center
  • Indoor heated saline pool
  • 24-hour StayFit™ Fitness Center