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Spa Supervisor

Posted July 29, 2021

The Rittenhouse
Philadelphia, PA
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About This Job


Opportunity:  Spa Supervisor

Oversee the daily operations of the Spa including the operational needs, guest service, and team member related situations.

Essential Job Functions

  • Manage scheduling of staff, booking system, guest concerns, training, and department cleanliness functions consistent with strategic plan and vision for the department and property.
  • Collect information, research data, make recommendations, and implement new products and services that fit the spa needs.
  • Manage the delivery of guest service satisfaction consistent with company’s and property’s core service standards.
  • Supervise team members to ensure they adhere and enforce company and departmental policies and procedures.
  • Supervise and motivate team to increase sales and ensure efficiency.
  • Participate in quarterly inventory of nail, facial, and massage service products.
  • Communicate to manager purchasing needs in a timely manner.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, and ensure all staff is practicing safe work habits including wearing protective safety equipment and following MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school diploma or equivalent.
  • Previous customer service and leadership experience of a high end spa required, two to five years of experience preferred.
  • Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching.
  • Experience with on line booking appointment system.
  • Must have the ability to work a flexible schedule including days, evenings, weekends, and holidays.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

Exquisite Location of this Downtown Philadelphia Hotel

The Rittenhouse Hotel is the most prestigious Philadelphia Pennsylvania hotel address. Consistently recognized not only as the premier choice of five-diamond Philadelphia luxury hotels, The Rittenhouse is also ranked among the world´s finest places to stay. Featuring all of the unique historic charm and residential ambience of Rittenhouse Square, our Philadelphia luxury hotel is convenient walking distance from major museums, cultural attractions, world-class shopping, and the business district. Experience the luxury of five-diamond service and accommodations at the premier choice of Philadelphia Pennsylvania hotels.

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

The Rittenhouse

210 West Rittenhouse Square
Philadelphia, PA 19103

(215) 546-9000

118 Room Hotel

Our Hotel

Travelers can stay at The Rittenhouse, a standout among luxury hotels in Philadelphia’s Center City, offering them a Forbes Four Star experience with well-appointed rooms and suites, world-class service, and the most desirable location in town. From fine dining culinary experiences and impeccably tailored events to our relaxing atrium pool and rejuvenating treatments from the spa, our Rittenhouse Square luxury hotel offers personalized experiences and provides the perfect balance of sophistication and relaxation for families, business travelers, and romantic vacationers alike. Welcome to The Rittenhouse, a true gem among Center City, Philadelphia hotels.