Search 25,027 current hospitality jobs

Guest Service Representative

Posted June 12, 2021

Renaissance Des Moines Savery Hotel
Des Moines, IA
Apply

About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
Apply

About this Employer

Renaissance Des Moines Savery Hotel

401 Locust Street
Des Moines, IA 50309

(515) 244-2151

209 Room Hotel

www.marriott.com

Follow us:

Our Hotel 

Listed on the National Register of Historic Places, the Renaissance Savery Hotel stands as an elegant architectural landmark in the heart of downtown Des Moines. A modern touch is being added to the space with time valued accents to acknowledge the history of the building. Recently renovated hotel including a full transformation of the guest rooms and reconfiguration of the bathrooms.  The event space got a full facelift as well as the new restaurant addition, Scopri.  The Club Lounge has been expanded to accommodate our guests with state-of-the-art equipment.