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Housekeeping Manager

Posted July 13, 2021

The New York EDITION
New York, NY
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About This Job

Job Summary

Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

Candidate Profile

Education And Experience
  • High school diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Core Work Activities

Supporting Housekeeping Operations And Budgets
  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Inspects guestrooms on a daily basis.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Schedules employees to business demands and for tracks employee time and attendance.
  • Ensures employees understand expectations and parameters.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Celebrates successes and publicly recognizes the contributions of team members.

Providing And Ensuring Exceptional Customer Service

  • Sets a positive example for guest relations.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.
  • Empowers employees to provide excellent customer service.
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

The New York EDITION

5 Madison Avenue
New York, NY 10010

(212) 413-4200

273 Room Hotel

www.editionhotels.com

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New Luxury For a New Generation

The New York EDITION brings together lasting comfort, extraordinary style and an exceptional level of service in a uniquely individual environment. Located in the heart of midtown New York’s Flatiron District, steps from Madison Square Park, the luxury hotel seamlessly blends the integrity and character of a prestigious landmark building with a simple, sophisticated design sensibility. Originally built in 1909 as the headquarters for The Metropolitan Life Insurance Company, the historic 41-story clock tower offers jaw-dropping 360-degree views and is an iconic landmark against the city skyline.

Rooms

The New York EDITION’s 273 stylish guest rooms, suites and penthouses feature oak floors and dark oak wood-paneled foyers that create a cozy residential entrance combined with a modern feel. Oversized windows magically frame city views, including a close-up of Madison Square Park, the iconic Empire State Building and the breathtaking New York City skyline. 

Suites feature custom sofas and chaise lounges with imported linen upholstery, silver silk drapery and a walnut coffee table with espresso leather top. Large black and white photography from renowned fashion photographer Melvin Sokolsky’s iconic 1963 “Bubble” series are perched atop dark oak ledges on the building’s guest room floors. With its wealth of individual touches, residential feel, modern sensibility and emphasis on comfort and quality, the hotel suites at The New York EDITION combine the familiar and the original to create an interior of timeless style and enduring design.

Meetings & Events

The New York EDITION offers approximately 2,100 square feet of versatile meeting and event space in the heart of midtown Manhattan, including an executive boardroom and a studio space. Three modern penthouses, each 1,350 square feet with sweeping city views, can also host private events. The hotel's signature restaurant offers customized banquet menus for events, meetings, luncheons and dinner parties, available in each of our venues.