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Guest Service Agent

Posted June 9, 2021

Hyatt Place Portland-Old Port
Portland, ME
We look forward to welcoming you to our team!

About This Job


The Hyatt Place Portland Old Port is managed by Commonwealth Hotels, LLC. We are a leading franchisee of Hyatt, Marriott, and Hilton brands, committed to providing outstanding services to our guests through attention to detail, with integrity, pride and intensity. We embrace management values that include a Whatever It Takes attitude delivering the highest standards of both guest and associate satisfaction.

This is the story of a different place. A place where 24/7 conveniences, thoughtful service and flexible spaces help guests move seamlessly from work to play, from frenzied to relaxed. We are that welcoming place, where guests find uncomplicated experiences in a casual atmosphere and place where we care for others so they can be their best.

At Hyatt Place, we strive to see the world through the eyes of our guests. We respond to their evolving needs, which allows us to deliver refreshingly uncomplicated experiences that feel authentic, intuitive and modern. $15-$16/hour


Guest Service Colleagues contribute directly to an outstanding experience for guests, visitors, and other colleagues by providing approachable and purposeful interactions, in-person or online, regularly coordinating with multiple team members & departments, and upholding high standards of professionalism, cleanliness, and safety.

Guest Service Colleagues are the first & last interaction of each guest at Hyatt Place Portland Old Port. An ideal candidate for this position will be empowered to:

  1. Provide an approachable friendly welcome over the phone, online, and/or upon physical arrival using provided cloud-based communication tools and property management systems.

  2. Utilize CRM software to create signature experiences for high-energy professionals who want to balance the priorities of work and life; such as local recommendations and unexpectedly elevated amenities.

  3. Professionally communicate with various departments to respond to guest needs and requests, assist in sales and marketing efforts, and provide guest feedback.

  4. Ensure a clean and safe environment for guests, visitors, and colleagues by regularly cleaning, sanitizing and inspecting work areas, service area and public areas used by guests.

Guest Service Colleagues are responsible for the complete guest experience: Arrival, Guestroom, Social Spaces, Events, Drinking & Dining, Activities & Services, Departure.

Previous guest service experience as well as the ability to communicate well with guests, visitors, and colleagues is required.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.


Customer service experience is required, preferably in a hotel or related fieldMust have schedule flexibility for both AM/PM shifts, weekends and holidaysRequires strong command of the English language to include speaking, reading and writingAbility to learn quickly and work in fast paced position with guest interactionMust be able to multi-taskMust be 21 years or olderA true desire to satisfy the needs of others in a fast paced environmentHigh school diploma or equivalent requiredAbility to lift, pull, and push moderate weight (minimum of 20 lbs)Must possess basic computer skills, i.e. Word, Excel, etc.

BenefitsBenefits Offered to Full Time Associates:Health, Dental & Vision, Flex Spending, Accounts Basic Life Insurance with Health Voluntary Life Insurance, Short Term & Long Term Disability, 401k Retirement, Paid vacation & Personal Days, Holiday, Travel Discounts And Much Much More.EducationCustomer service experience is required, preferably in a hotel or related field High school diploma or equivalent required. Must have ability to work weekend and holidays. Requires strong command of the English language to include speaking, reading and writing. Ability to learn quickly and work in fast paced position with constant guest interaction. Must be able to multi-task. Must possess basic computer skills, i.e. Word, Excel, etc. Must be 18 years or older Email Applicants

Applications will be sent to: with the subject of Application: Guest Service Agents (The Gallery Hosts)

compensation: $15-$16/hour


About this Employer

Hyatt Place Portland-Old Port

433 Fore Street
Portland, ME 04101

(207) 775-1000

130 Room Hotel

Our Hotel

Hyatt Place Portland-Old Port sets the standard for Maine hospitality as the only Hyatt hotel in the Pine Tree State. Visit our historic mansions and museums, iconic operas and ballets or explore Portland’s wide selection of breweries.

Guests can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. They can get a caffeine fix in the a.m., or sip a cocktail at the bar in the p.m.