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Front Office Supervisor

Posted June 4, 2021

Suburban Extended Stay Hotel Triadelphia
Triadelphia, WV
Award winning hotel seeks Supervisor to work and help manage the front desk team

About This Job


Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone.

What you will be doing

  • Participates in the selection of front office personnel.
  • Trains, cross-trains, and retrains all front office personnel.
  • Schedules the front office staff
  • Supervises workloads during shifts.
  • Evaluates the job performance of each front office employee.
  • Maintains working relationships and communicates with all Departments.
  • Maintains master key control. Verifies all shifts have completed the assigned duties provide by the check list
  • Verifies that accurate room status and information is maintained and properly communicated.
  • Resolves guest related problems quickly, efficiently, and courteously.
  • Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel.
  • Reviews and completes credit limit report.
  • Works within the allotted budget for the front office. Must be available to cover any shift.
  • Must be available to cover any shift. Must be available to cover the shift in the event of call offs.
  • Accepts and follow through on duties assigned by the GM or Corporate officers.
  • Enforces all cash handling, check cashing, and credit policies. Responsible for accounts receivable
  • Conducts regularly scheduled meetings of front office personnel.
  • Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.
  • Upholds the hotel's commitment to hospitality.


  • Medical/Dental/Vision
  • 401K
  • Direct Deposit
  • Voluntary benefits
  • Free onsite parking
  • Discounted meals and hotel stay
  • Holiday pay

About this Employer

Suburban Extended Stay Hotel Triadelphia

40 Robinson Drive
Triadelphia, WV 26059

(304) 547-1037

120 Room Hotel

Managed By


The award-winning Suburban Extended Stay® Hotel in Triadelphia near the Wesbanco Arena and the Wheeling Island Casino and Racetrack offers a simple, pleasant and affordable solution to longer-term housing needs.    

You’ll find plenty of other local sites, activites and attractions to check out near our pet-friendly extended stay Triadelphia hotel like: 

  • Oglebay Resort and Conference Center
  • The Highlands
  • West Virginia Independence Hall
  • Wheeling Jesuit University

Will meet your needs with hassle-free registration and a safe, clean place to stay at an affordable price. Amenities include: 

  • Free WiFi
  • Exercise room
  • Business center

When you’re ready to settle in for the night, our spacious, smoke-free guest rooms feature standard amenities along with kitchenettes that feature microwaves, refrigerators, coffee makers, two-burner cooktops, cooking utensils, cookware and dishes. Every room also comes with a desk and hair dryer, along with an iron and ironing board.