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Guest Service Agent - Hampton Inn Beckley

Posted June 4, 2021

Hampton Inn Beckley
Beckley, WV
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.


What will I be doing?


As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?


Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!





EOE/AA/Disabled/Veterans

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About this Employer

Hampton Inn Beckley

110 Harper Park Drive
Beckley, WV 25801

(304) 252-2121

108 Room Hotel

hamptoninn3.hilton.com

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At A Glance

The Hampton Inn Beckley hotel is located in the heart of Beckley, WV, minutes from Tamarack, Ace Adventure, Burning Rock Outdoor ATV Park, Exhibition Coal Mine, Hatfield/McCoy ATV trails, Grandview Outdoor Theater, Lake Stephens and Winterplace Ski Resort. We are conveniently located near Interstates 77 and 64.

Our Beckley, WV hotel is your launching pad for outdoor excursions for any season such as zip line treetop canopy tours, hiking, fishing, rafting and rock climbing. Visit Tamarack, a community of artisans and craftsmen who create hand-blown glass, pottery, and furniture available for purchase. See one of the country’s largest arch bridges, the New River Gorge Bridge. Experience the thrill of a zip line canopy tours and white water rafting at Ace Adventure, or take a tour at Burning Rock Outdoor ATV Park. Spend a day at Winterplace Ski Resort, which features 27 trails, nine lifts, and West Virginia’s largest snow tubing park, or hit the Hatfield McCoy trails for some muddy fun.

Choose from a variety of comfortable guest room options during your stay at our Beckley, WV hotel, including a king bed study or a king bed deluxe room with an additional sofa bed and micro/fridge. All Hampton Inn Beckley guest rooms feature free WiFi access. Stay connected at your large desk or from the comfort of a clean and fresh Hampton bed® with a lap desk for laptops and tablets.