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Guest Service Representative

Posted August 3, 2021

Home2 Suites by Hilton Fort Collins
Fort Collins, CO
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About This Job

The Fort Collins Home2 Suites is hiring a Guest Service Representative! ** Starting wage for this position is $12.50 per hour but final wage will be based on experience**
North Central Group maintains high standards of cleanliness and hygiene at our properties and has taken additional measures to make our protocols even more rigorous. Click here for more information on what our properties are doing to keep you safe.
Our team members are the foundation of our company's commitment to excellence. North Central Group takes great pride in the inclusive culture we have created across our portfolio of exceptional properties. Join our family-owned business where we create a fun, safe and supportive environment for our team members to thrive and grow in.
  • • Mission and Core Values: At NCG, we strive to be the best and offer you the best career• Room to Grow: Learn from the best in a friendly and positive work environment and gain the confidence to provide exceptional service• NCG Cares: As a family-owned business, each Team Member is an extension of the NCG family• There is always time for fun: We celebrate our Team Members and reward their successes• Paid time off, including paid sick time• Health, Dental, and Vision Plans• 401(k) match • Flexible work schedules• Enjoy discounted hotel stays at applicable hotels• Wage range for this position is $12.50 - $15.50 an hour, depending on experience.  Wage posted is pursuant to Colorado law and may only be subject to wages in Colorado.
Our friendly Guest Service Representatives provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.  
Responsibilities:
  • Greet and interact with guests in a warm, friendly and professional manner
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer system to make reservations, check-in and check-out guests and process payments
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
  • Ensure safety and security of the property, staff and guests
Qualifications:
  • Motivated to maintain excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team
  • Availability to work a flexible schedule between days, nights, weekends and holidays is a plus
With nearly 40 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests, clients and to the communities in which we live and work. Our company operates 25+ award-winning properties in five states within the Marriott and Hilton family of brands. Check out our jobs at www.ncghotels.com/careers and join our growing team! 
North Central Group is an Equal Opportunity Employer.
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About this Employer

Home2 Suites by Hilton Fort Collins

4715 S. Timberline Road
Fort Collins, CO 80528

(970) 223-9995

108 Room Extended Stay

www.hilton.com

Managed By

At A Glance

We’re five minutes from Harmony Technology Park, 15 minutes from Colorado State University, and five minutes from shops at Front Range Villages. Our spacious suites with kitchens are ideal for extended stays, whether you’re here on a business trip, college visit, or vacation. Enjoy free WiFi and a free hot breakfast when you stay with us.

About the company

North Central Group is a leader in the development, operation and ownership of premium full and select-service hotels. Established in 1981 by our Chairman David Lenz, North Central Group owns and operates more than 25 hotels under multiple franchise brands within the Hilton and Marriott family. We leverage our unparalleled expertise to provide hotel management services; hotel development services; as well as hotel renovation and construction management services to exceptional property owners throughout the U.S.

You’re committed to be the best at what you do and you’re passionate about helping others. We feel the same way at North Central Group. It’s how we’ve evolved into a leading hospitality company, representing the highest quality hotel brands in the industry – and a respected employer invested in the success of our team members.

We believe attracting, developing, and retaining top talent has and always will be our competitive advantage. With our enduring commitment to provide exceptional service to our guests, we hire the very best individuals who are caring, friendly and take genuine pride in their work.