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Front Desk Supervisor

Posted June 7, 2021

The Westin Houston Downtown
Houston, TX
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We are offering highly competitive rates

About This Job

The Front Desk Supervisor is responsible for ensuring the efficient operation of the front desk while providing attentive, courteous and efficient service to all guests and associates. A continued focus on maximizing room revenue and occupancy.

Marriott LightSpeed Experience Preferred

Qualification Standards

Education & Experience:
  • College course work in related field helpful.
  • Experience in a hotel or related field preferred.
  • High School diploma or equivalent required.
  • Computer experience preferred.
Physical requirements:
  • Flexible and long hours sometimes required.
  • Light Work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
Mental Requirements:
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to multi task.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must routinely meet deadlines.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions

Essential:
  • Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
  • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Ensure that associates are attentive, friendly, helpful and courteous during their interactions with guests, managers and fellow associates.
  • Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
  • Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
  • Greet and welcome all guests approaching the Front Desk in accordance with the Four Diamond Standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met.
  • Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquiries from guest regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
Marginal:
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
  • Attend meetings/training as required by management.
  • Perform other duties as requested from management.

Benefits

  • Highly Competitive Rates
  • Marriott Discount
  • Free Parking
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About this Employer

The Westin Houston Downtown

1520 Texas Avenue
Houston, TX 77002

(713) 228-1520

200 Room Hotel

marriott.com

Managed By

The Westin Houston Downtown

Live the city pace when you stay at The Westin Houston Downtown. Located near Minute Maid Park and the George R. Brown Convention Center, our downtown Houston hotel offers meaningful amenities and energetic spaces. 

Keep yourself well-nourished with delicious on-site dining options and 24-hour room service. Our fitness center provides free weights and cardio equipment to help you maintain your fitness routine. Borrow New Balance athletic gear for your workouts - just ask our hotel staff. 

Host your wedding or corporate function in meeting rooms with impressive 16-foot ceilings and welcoming, natural light. Our modern, pet-friendly rooms and suites include ceiling fans to circulate fresh air, sofa beds and additional space to spread out when in Houston. 

Comfortable living areas help you optimize your downtime and spacious bathrooms provide a revitalizing retreat. Whether you are in town for work, play or both, come stay at The Westin Houston Downtown and thrive.

Houston Hotel Accommodations

Enjoy traditional charm and inspiring views in any of our 200 guest rooms and suites, featuring 14' ceilings and ceiling fans. Work at the modern desk or relax on the leather furniture. Get a blissful night’s rest on your Westin Heavenly Bed®, and refresh with premium bath amenities.