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Front Office Supervisor

Posted June 7, 2021

Hilton Garden Inn Washington DC Downtown
Washington, DC
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Join our growing company at the HILTON GARDEN INN WASHINGTON DC DOWNTOWN!

About This Job

As Front Office Supervisor of our 300 room hotel, you will assist in supervising the front desk operations, lobby, and guest services departments of our busy downtown hotel. A key focus in 2021 will be to drive overall guest satisfaction, by maintaining company and brand standards to ensure the highest level of professional and efficient service to guests.

Located at 815 14th Street, NW, our hotel is blocks from the White House, US Capitol and Convention Center, and is conveniently located near the McPherson Square Metro. Professionally managed by Urgo Hotels & Resorts, our company offers competitive wages, excellent benefits, and career growth opportunities. To learn more about our hotel visit: www.washingtondcdowntown.hgi.com 

Role Responsibilities:

Thorough knowledge of all front desk, night audit, and guest service operations is required. Ability and willingness to carry out tasks as required.

Proven customer service experience, and supervisory experience required.

OnQ and/or Hilton experience preferred.

Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.

Support and carry out all training initiatives of the front desk and night audit staff.

Implement revenue management strategies.

Take proactive approaches when dealing with guest concerns, to ensure complete guest satisfaction.

Excellent communication skills, both written and verbal.

Must be able to work a flexible schedule including some evenings, weekends and holidays.

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About this Employer

Hilton Garden Inn Washington DC Downtown

815 14th Street N.W.
Washington, DC 20005

(202) 783-7800

At A Glance

Welcome to the Hilton Garden Inn Washington DC Downtown hotel, centrally located in the US capital. Our hotel is within walking distance to the White House, the US Capitol, Smithsonian museums and the Washington DC Convention Center. We're also located near the newly opened African American History Museum, as well as the Ronald Reagan Building, Embassy Row and numerous other attractions, government offices and businesses. Our DC hotel is located across the street from the McPherson Square Metro station and is only four miles from Ronald Reagan National Airport.

After a busy day working or sightseeing, retreat to a spacious guest room or suite. All rooms and suites have been recently renovated with modern décor, and boast amenities including complimentary WiFi, an ergonomic desk chair, Garden Sleep System™ bed, refrigerator and microwave. Suites feature a separate seating area with a sofa bed.

  • Downtown Washington DC hotel only blocks from the White House, US Capitol and Convention Center
  • 300 guest rooms and suites; accessible rooms available
  • Grist Mill restaurant and Grist Mill bar and lounge
  • Flexible meeting and event space accommodates up to 155 guests