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Front Office Intern Full-Time Temporary

Posted June 7, 2021

Hilton Aruba Caribbean Resort & Casino
Palm Beach, Aruba

About This Job


An Intern is responsible for performing designated jobs and learning supportive functions in an assigned department in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Front Office Intern you will get to understand the challenges a good Front Office Desk brings, you are handling everything regarding check-ins, check-outs, and assist with guest service related inquiries for the duration of their stay. With this internship you will also do a one week rotation through Housekeeping and Concierge Services. Performing designated jobs and learning supportive functions in the Front Office Operations Department. You will be a vital support and you will contribute to the hotel’s continuing effort to deliver outstanding guest service and financial profitability.



Your job duties include but are not limited to:

  • Registration process by inputting and retrieving information from a computer system

  • Coding of electronical keys

  • Confirming information including number of guests, types of beds, and room rates

  • Promoting Hilton Marketing Programs such as Hilton Honors for arriving guests

  • Providing guests with information regarding the hotel and guest rooms, up-selling guests

  • Perform assigned duties as directed by department manager and direct supervisor

  • Assist fellow team members and other departments wherever necessary to maintain positive working relationships


What are we looking for?



Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability


  • Attending University of Aruba and/or HBO level

  • Sufficient English knowledge (High intermediate / Fluent)

  • Other languages are a plus (Dutch, Spanish)

Skills and Abilities:

  • Must be able to perform general administrative duties

  • Must possess interpersonal and professional skills

  • Must be able to stand, walk, reach, grasp, and push/pull for an extended period of time

  • Must be able to perform effectively and efficiently

  • Must be able to work with limited to no supervision

  • Must be detail oriented

  • Answer all incoming telephone calls, respond to guest and team member inquiries and dispatch appropriate service in a timely, friendly and efficient manner


  • Monetary compensation

  • 1 meal daily per shift

  • Participation in team member events

  • Hilton University

  • GoHilton, Team Member Travel Program


    What will it be like to work for Hilton?



    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


    Property Highlights:

    • 357 rooms with exceptional views and 15K sq. ft. of flexible meeting space

    • Wi-Fi included with each stay

    • Located in the heart of the Palm Beach Strip

    • Private balcony or patio in every room

    • Beachfront full-service eforea Spa

    • 2 large pools, waterfalls and freshwater lagoon

    • Kids Club, playground and family friendly activities

    • Casino with table games, slot machines and tournaments




    About this Employer

    Hilton Aruba Caribbean Resort & Casino

    JE Irausquin Blvd. 81
    Palm Beach


    357 Room Resort

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    At A Glance

    Sun, a breeze, white sands, lush palm trees - welcome to your tropical getaway at Hilton Aruba Caribbean Resort & Casino. Bliss out at the beachfront spa, sip a daiquiri by two sparkling pools, and dine under the stars. Play the tables at the casino, or learn to scuba dive. Whether you're here for a wedding or family vacation, our amenities and resort activities ensure it's a memorable stay.

    • Beachfront spa and salon for massages and treatments
    • Private balcony in every room
    • Casino with table games, slot machines and tournaments
    • 24-hour fitness center, plus personal trainers
    • Two large pools, waterfalls and freshwater lagoon
    • Kids Club, playground and family-friendly activities