Search 28,604 current hospitality jobs

Reservations Coordinator

Posted July 13, 2021

W Fort Lauderdale
Fort Lauderdale, FL
Apply Now Save this job

About This Job

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Apply Now Save this job

About this Employer

W Fort Lauderdale

401 North Fort Lauderdale Beach Boulevard
Fort Lauderdale, FL 33304

(954) 414-8200

430 Room Hotel

www.starwoodhotels.com

Follow us:

What's better than a day on our world-famous beach? Coming home to savor the sensational STEAK 954 by Stephen Starr, socialize at the Whiskey Blue, lounge in the Living Room, pamper at Bliss® Spa, pump it up at SWEAT® or get WET® in our cool pools.