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Assistant General Manager

Posted July 8, 2021

Homewood Suites by Hilton Boston-Peabody
Peabody, MA
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Great benefits, leading management company, the place to grow your career!

About This Job

Overview

We are currently hiring for an Assistant General Manager. The ultimate mission of this role will be to provide strong on-the-ground leadership to one of Crestline’s multi-million dollar business units by providing strong operational leadership and manage with unparalleled customer service philosophies.

Positioned as one of Crestline’s Key Operational Leaders, this is a phenomenal opportunity to:

  • Champion operational experience you already have obtained as well as grow your skills within the financial, forecasting, HR, and other Accounting functions
  • Be part of the hotel brand, which has a stellar reputation for being the leader in the hospitality space
  • Be given superior support from the Corporate level all the way from Operations, Sales & Marketing, Accounting, IT, and Human Resources

A strong predictor of success for the Assistant General Manager will be the ability to:

  • Balance strategic planning with hands-on execution out on the floor in a fast-paced environment
  • Develop cohesion with direct reports and maximize each one’s potential
  • Keep current market share as well as aggressively grow new prospects within the market, especially from nearby competition
  • Successfully interact with Hotel General Manager, all key leaders and staff across the hotel, as well as key corporate staff and ownership groups when necessary

Responsibilities

Key Accountabilities:

  • Strong led focus and support to the General Manager in maintaining and furthering the Hotel Brand Standards to heighten Guest Satisfaction (GSS) – your ability to understand these quickly upon hire and drive are key!
  • Understand and be able to execute on all Accounts Receivable and Payable duties within the first 30 days
  • Familiarize yourself and be comfortable with all HR processes within the first 30 days – you will play a huge part in new hire onboarding and success!
  • Staff Optimization – develop a plan for all newly hired and current leaders/staff so they understand their mission and have the tools to offer unparalleled service, satisfaction, and success within the first 30 days

Qualifications

Experience/Education:

  • Bachelor’s degree plus at least one (1) years of related Assistant General Manager experience; or High school diploma or equivalent plus at least three (3) years of related experience; or any equivalent combination of education and experience that provides the above skills, knowledge and abilities
  • Computer skills required – must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases
  • Experience with hotel information systems required

Preferred Skills and/or Education:

  • Hotel experience
  • Opera and M3 system experience
  • Must have solid Operations Manager experience within a Select Service and/or Extended Stay property

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Homewood Suites by Hilton Boston-Peabody

57 Newbury Street
Peabody, MA 01960

(978) 536-5050

85 Room All Suite

homewoodsuites3.hilton.com

Your Home Away from Home in Peabody, Massachusetts

At the newly renovated Homewood Suites by Hilton® Boston-Peabody, you’ll be centrally located in the heart of Boston’s North Shore, near downtown Boston, Gloucester and Rockport, and 15 miles from Logan Airport. We offer an excellent choice among Peabody hotels with easy access to Route 1, I-95 and 128.

Many businesses are convenient to our extended stay hotel, including Centennial Office Park, Cherry Hill Office Park, FedEx, General Electric and Hertz. Discover attractions such as the Salem Witch Museum, Faneuil Hall, New England Aquarium, downtown Boston and Fenway Park.

Wake up to a complimentary, hot full breakfast buffet at this hotel in Peabody, MA. Unwind at the end of the day with an evening social served Monday through Thursday. Both meals are included with your stay. Relax in your recently revamped suite, featuring a separate living area and fully equipped kitchen. Check email at your work desk with free internet access or in our 24-hour business center. For relaxation, exercise in our fitness center or swim in the indoor heated pool. Purchase a cold drink and snack to take back to your room in our hotel convenience store. Our hotel's renovation was completed in April 2016.