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Front Desk Agent

Posted June 8, 2021

Radisson Hotel Baltimore Downtown-Inner Harbor
Baltimore, MD
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About This Job

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Answer the main telephone line for the hotel and receive, input, retrieve and relay messages to guests

 NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties.  Furthermore, the specific examples in each section are not intended to be all-inclusive.  Rather, they represent the typical elements and criteria considered necessary to perform the job successfully.  Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Radisson Hotel Baltimore Downtown-Inner Harbor

101 West Fayette Street
Baltimore, MD 21201

(410) 752-1100

Our Hotel

Located in the heart of downtown and just a half mile from the Inner Harbor, Radisson Hotel Baltimore Downtown-Inner Harbor gives you easy access to area hospitals as well as the most captivating places in Charm City. The arts and entertainment district is packed with attractions within a half mile of the hotel. Take the kids to Oriole Park at Camden Yards and the National Aquarium, or see shows and expos at The Baltimore Convention Center and Royal Farms Arena. Want to get to Washington, D.C.? Penn Station is about a 10-minute drive from the hotel.

Head to the rooftop pool to soak up the sun before meeting friends or colleagues for drinks at Harbor Sports Bar and Grill, our on-site restaurant. When you want to explore the city, stop by our E-Concierge kiosk for travel tips and information. Enjoy these hotel amenities during your stay:

  • Rooftop outdoor pool 
  • 24-hour business center
  • Fitness center