Posted July 11, 2021Westdrift Manhattan Beach
The Security Agent performs protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment.
Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.
Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
Maintain order in the hotel, dealing with the welfare of guests, e.g., assisting with door lock problems, coordinate expedient response to emergency conditions such as fire, fire or safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property. Requires grasping, lifting and or carrying or otherwise moving persons, packages, luggage, wheelchairs and safety equipment using manual dexterity of hands.
Answer security telephone and safety hotline calls and respond in a timely manner based on priority.
Use a clear, concise English speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Receive, record and store lost and found items.
Escort guests and employees as required to parking lots, provide same for employees carrying house banks.
Adheres to all company policies and procedures.
Utilizes protective equipment.
Reports unsafe conditions to management.
Reports accidents, injuries, near-misses, property damage or loss to management.
Provides for a safe work environment by following all safety and security procedures and rules.
All team members must maintain a neat, clean and well groomed appearance. (Specific standards outlined in team member handbook).
Assists other Front Desk Personnel when needed.
Perform any related duties as requested by management.
KNOWLEDGE, SKILLS & ABILITIES
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
Prior law enforcement or other military experience preferred.
Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write English clearly to ascertain and document important information.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
Ability to follow written and or verbal instructions.
Ability to operate a computer, printer, copier, and telephone.
The Westdrift Story
The very first developers of Manhattan Beach dreamt of a unique resort community built atop coastal sand dunes. While picturesque, these massive dunes created a major challenge for the original township, as westerly winds caused a constant drift of sugary sand across streets, railroads and boardwalks. In a monumental effort that would forever change Manhattan Beach, most of these dunes were leveled in order to build the town and the sand was purchased and shipped to the beaches of Waikiki. Westdrift is a unique compound word inspired by the West Coast lifestyle, the sand dune history of Manhattan Beach and the driftwood finishes used in the hotel lobby. The name evokes the endless California summer for adventurous individuals in search of a boutique hotel experience-an all-in-onedestination with room to stay and play.
Our Manhattan Beach hotel has it all: sun, sand and sea. Located in the upscale South Bay area, our luxury hotel sits on 26 beautifully landscaped acres just 3 miles south of Los Angeles International Airport (LAX). The hotel will be transforming to an Autograph Collection. Autograph Collection is comprised of upper-upscale to luxury independent, with distinctive personality, Exactly like nothing else.