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Senior Event Manager

Posted June 9, 2021

Boston Marriott Copley Place
Boston, MA
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About This Job

Posting Date Jun 09, 2021 Job Number 21056408 Job Category Event Management Location Boston Marriott Copley Place, 110 Huntington Avenue, Boston, Massachusetts, United States VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. JOB SUMMARY Prepares all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout the pre-event, event and post-event phases of property events. This position primarily handles complex events. Ensures a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events. Supports and acts on behalf of the Director of Event Management or Director of Event Planning and Operations in his/her absence. Serves as the event planner’s primary contact (following turnover) on property and is responsible for his/her experience. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Executing Event Operations • Solve problems and/or suggest alternatives to previous arrangements if necessary. • Leads pre-event and post-event meetings for assigned groups. • Identifies operational challenges associated with his/her group and works with the property staff and customer to solve these challenges and/or develop alternative solutions. • Manages customer budgets to maximize revenue and meet customer needs. • Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. • Conducts pre- and post-event meetings as required to review/communicate group needs and feedback. • Manages group room blocks and meeting space for assigned groups. • Adheres to all standards, policies, and procedures. • Celebrates successes and publicly recognizes the contributions of team members. Executing the Sales and Marketing Strategy • Up-sells products and services throughout the event process. • Participates in customer site inspections and assists with the sales process when necessary. • Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). Managing Profitability • Manages revenue and profitability associated with events. • Forecasts group sleeping rooms and event revenue (catering and audio-visual) for his/her groups. • Reviews billing and payments with clients. Providing Exceptional Customer Service • Interacts with guests to obtain feedback on product quality and service levels. • Handles guest problems and complaints. • Makes presence known to customer at all times during entire event process. • Follows up with customer post-event. • Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. • Strives to improve service performance. • Sets a positive example for guest relations. • Reviews comment cards and guest satisfaction results with associates. • Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Boston Marriott Copley Place

110 Huntington Avenue
Boston, MA 02116

1-617-236-5800

1,144 Room Hotel

www.marriott.com

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The award-winning Boston Marriott Copley Place hotel is centrally located in the historic Back Bay district of the city. Minutes away from historic Trinity Church and Boston Common, this downtown hotel in Boston is perfect for business, weekend and leisure travel. Whether looking to shop on ritzy Newbury Street, the Copley Place Mall or the Shops at the Prudential Center, or to cheer on your favorite sports team at Fenway Park or the TD Garden, our hotel is the ideal place to stay during your vacation. As one of the premier hotels in Boston, you’ll discover first-rate amenities and upscale offerings including Champions sports bar and restaurant, valet parking, a car rental desk and a tour desk. Our Copley Square hotel offers 70,000 sq. ft. of flexible meeting, event and exhibit space, perfect for your event. Discover a leader in style and service among downtown hotels in Boston, MA at the Boston Marriott Copley Place.