Posted June 9, 2021Dallas/Plano Marriott at Legacy Town Center
Posting Date Jun 09, 2021 Job Number 21057384 Job Category Event Management Location Dallas/Plano Marriott at Legacy Town Center, 7121 Bishop Road, Plano, Texas, United States VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. JOB SUMMARY Responsible for audio-visual presentations in the property’s meeting space, supports event technology sales and manages the event technology staff. The position ensures the highest level of service during events by executing all activities based on Standard Operating Procedures. The position strives to achieve and continuously improve both guest and employee satisfaction. Accountable for maintaining and securing all department equipment. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 4 years experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment. OR • 2-year degree from an accredited university in Communication, Computer and Information Science, or related major; 2 years experience in the audio-visual operations or related professional area; technical training in audio/video/lighting equipment. CORE WORK ACTIVITIES Coordinating and supporting Audio-Visual Operations • Determines formats, approaches, content, levels, and mediums to effectively meet objectives within budgetary constraints, utilizing research, knowledge, and training. • Directs and works with direct reports to execute activities that enable achievement of departmental and property goals. • Adheres to and ensures compliance with all standards, policies, and procedures (MVP SOPs, LSOPs, etc.). • Assists with implementation and execution of all event technology related corporate initiatives, and promotions. • Participates in event technology operational reviews annually and makes suggestions to improve operations. • Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget. • Estimates cost and benefit ratio, maintaining balance between profit and service satisfaction. • Achieves and exceeds goals including performance goals, budget goals, team goals, etc. Ensuring Execution of Events • Responsible for the servicing of all events. • Collaborates with Sales, Convention and Event Managers to develop and coordinate convention events in the property. • Schedules staff to ensure that guest service and operational needs are met. Maintaining and Progressing Equipment Inventory • Establishes and manages a network of outside AV re-rent support companies to obtain favorable discounts and preferential service (e.g., free pick-up and delivery). • Executes the administrative processes associated with event technology operations. • Initiates and maintains the proprietary audio visual department computer system. • Ensures event technology back of the house areas are cleaned and maintained. • Ensures equipment is recovered from events and properly secured. • Maintains equipment and purchases replacement or new equipment as necessary. • Ensures inventory levels are kept in accordance to corporate guidelines. Ensuring Exceptional Customer Service • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Maintains customer satisfaction to insure retention and growth of business through referrals and repeat events. • Leads discussions to review event scheduled events and proactively avoid service challenges and failures. • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. Managing and Conducting Human Resource Activities • Ensures employees understand expectations and parameters. • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Informs and/or updates the executives and peers on relevant information in a timely manner. • Analyzes information and evaluates results to choose the best solution and solve problems. • Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. • Demonstrates knowledge of job-relevant issues, products, systems, and processes. • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Encourages and building mutual trust, respect, and cooperation among team members. • Conducts regular, ongoing communication in event technology (e.g., pre-event briefings and staff meetings). • Communicates effectively with property departments outside of Event Technology. • Maintains strong working relationships with guests/clients, local and national suppliers, staging companies, and audio visual consulting companies. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.