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Assistant Banquet Manager

Posted June 9, 2021

Renaissance Dallas at Plano Legacy West Hotel
Plano, TX
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About This Job

Posting Date Jun 09, 2021 Job Number 21052762 Job Category Event Management Location Renaissance Dallas at Plano Legacy West Hotel, 6007 Legacy Drive, Plano, Texas, United States VIEW ON MAP Brand Renaissance Hotels Schedule Full-Time Relocation? N Position Type Management Located Remotely? N You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation. Today, you bring your personal style to every experience. You live life to discover. You are passionate about your neighborhood, always looking to explore the places one wouldn’t find in a travel guide. If this sounds like you, you’re in the right place. You’ve got authentic style, natural curiosity and a warm way with people. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours. That’s why we’re not just looking for anyone. We’re looking for someone like you. JOB SUMMARY Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Supporting Management of Department Operations and Inventories • Assists in managing departmental inventories and assets including par levels and maintenance of equipment. • Maintains attendance log for banquet employees. • Maintains and enforces established sanitation levels. • Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.). • Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores. • Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs). • Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. • Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction. • Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits. Participating in and Assisting in Leading Banquet Teams • Attends and participates in all pertinent meetings. • Leads shifts and actively participates in the servicing of events. • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation. Providing and Ensuring Exceptional Customer Service • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Strives to improve service performance. Conducting Human Resources Activities • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Ensures employees understand expectations and parameters. • Observes service behaviors of employees and provides feedback to individuals. • Reviews comment cards and guest satisfaction results with employees. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Renaissance Dallas at Plano Legacy West Hotel

6007 Legacy Drive
Plano, TX 75024

(469) 925-1800

304 Room Hotel

www.marriott.com

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Our Hotel

Experience cosmopolitan luxury at Renaissance Dallas at Plano Legacy West Hotel. From chic Asian and Texan design elements, to luxury amenities, our hotel offers a unique lifestyle experience for business or leisure travelers. Located at the south end of Legacy West, our Plano, Texas hotel welcomes you into a gracious lobby with spaces to gather, connect and reflect. Spread out in spacious rooms and suites boasting plush bedding, Wi-Fi, Netflix and floor-to-ceiling windows - some rooms also feature a separate tub and shower. Explore our 34,869 square feet of premier event space, from ballrooms to boardrooms and outdoor spaces. Take a dip in our outdoor heated pool, relax in a rooftop cabana or sip a cocktail poolside. Stay fit in our cutting-edge fitness center. Linger over a superb meal of Asian-fusion cuisine at our signature restaurant, or stop by our bar for drinks and light bites.