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Front Desk Agent

Posted July 10, 2021

Sheraton Suites Old Town Alexandria
Alexandria, VA
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About This Job

Looking for Full-Time Front Desk Agent at Sheraton Suites Alexandria!

Job overview

The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures and federal, state and local regulations.

What you will be doing

  • Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
  • Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
  • Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
  • If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand standards.
  • Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
  • Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Requirements

Education and Experience:

  • High school education or related experience.

Benefits

Full-Time Benefits Available!

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurances (Long-Term and Short-Term)
  • Supplemental Life Insurances (Self, Spouse and Child)
  • Identity Theft Protection
  • AMAZING HOTELS DISCOUNTS!
  • AND MORE!
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About this Employer

Sheraton Suites Old Town Alexandria

801 North Saint Asaph Street
Alexandria, VA 22314

(703) 836-4700

247 Room All Suite

www.marriott.com

Apply to be a member of our TPG Hotels & Resorts family,
a Top 10 Hotel Management Team and 'hospitality employer of choice!'

Our Hotel

Blend timeless classics with modern amenities at Sheraton Suites Old Town Alexandria. With a prime location in Old Town Alexandria, Virginia, our hotel places you near King Street and the vibrant waterfront. Find museums, boutiques and world-class restaurants within walking distance. Easily travel to and from the Reagan National Airport via the hotel's complimentary shuttle. After exploring the historical sights in Alexandria, join us at our on-site restaurant, Finn and Hoof Bar and Grill, serving American favorites made with locally sourced ingredients. Recharge in a spacious hotel suite with complimentary Wi-Fi and separate areas to work and relax. Sleep on a plush bed topped with crisp linens and fluffy pillows before your next adventure. Whether you're in town for business or leisure, let Sheraton Suites Old Town Alexandria redefine your expectations.