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Assistant Banquet Manager

Posted June 10, 2021

Bethesda North Marriott Hotel & Conference Center
North Bethesda, MD
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About This Job

Posting Date Jun 10, 2021 Job Number 21057937 Job Category Event Management Location Bethesda North Marriott Hotel & Conference Center, 5701 Marinelli Road, Rockville, Maryland, United States VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation? N Position Type Management Located Remotely? N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. JOB SUMMARY Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area. CORE WORK ACTIVITIES Supporting Management of Department Operations and Inventories • Assists in managing departmental inventories and assets including par levels and maintenance of equipment. • Maintains attendance log for banquet employees. • Maintains and enforces established sanitation levels. • Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.). • Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores. • Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs). • Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor. • Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction. • Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits. Participating in and Assisting in Leading Banquet Teams • Attends and participates in all pertinent meetings. • Leads shifts and actively participates in the servicing of events. • Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation. Providing and Ensuring Exceptional Customer Service • Sets a positive example for guest relations. • Interacts with guests to obtain feedback on product quality and service levels. • Responds to and handles guest problems and complaints. • Empowers employees to provide excellent customer service. • Strives to improve service performance. Conducting Human Resources Activities • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Ensures employees understand expectations and parameters. • Observes service behaviors of employees and provides feedback to individuals. • Reviews comment cards and guest satisfaction results with employees. • Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Bethesda North Marriott Hotel & Conference Center

5701 Marinelli Road
North Bethesda, MD 20852

1-301-822-9200

447 Room Hotel

www.marriott.com

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Get away to one of the premier hotels in Bethesda, MD - and discover the newly renovated Bethesda North Marriott Hotel & Conference Center. Featuring 447 guest rooms and approximately 50,000 square feet of event space adjacent to the area's Metro system, our Bethesda, Maryland hotel offers easy access to Rockville, MD, Washington, DC and Northern Virginia. With a 23,700 sq ft ballroom, a 120-seat amphitheater, innovative catering menus, and impeccable hotel rooms and amenities, our conference center and hotel in Bethesda, MD is the perfect union of form and function, capable of hosting a variety of events - from meetings and conferences to wedding receptions. All of our Bethesda, MD hotel's guest rooms and suites feature high-speed Internet access and upgraded Marriott Revive bedding, allowing you maximum ease and efficiency. Located just a short Metro ride from Smithsonian museums and DC organizations, the Bethesda North Marriott Hotel & Conference Center is convenient for both work and play.