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Loss Prevention Officer

Posted June 10, 2021

The Westin Charlotte
Charlotte, NC
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About This Job

Posting Date Jun 10, 2021 Job Number 21059121 Job Category Loss Prevention & Security Location The Westin Charlotte, 601 S College St, Charlotte, North Carolina, United States VIEW ON MAP Brand Westin Hotels & Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise. POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

The Westin Charlotte

601 South College Street
Charlotte, NC 28202

(704) 375-2600

700 Room Hotel

www.starwoodhotels.com

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In the Heart of Uptown Charlotte

With its iconic Portman design, our hotel is an integral part of Uptown’s financial district and the Queen City skyline. Next to the convention center, we’re minutes from Bank of America Stadium and major headquarters such as Wells Fargo and Deloitte.

Impressive Features and Space

The hotel’s myriad features include a WestinWORKOUT® Fitness Studio, indoor pool, and on-site dining outlets such as Ember Grille that sizzle with personality and flair. We offer spa services at Westin Wellness Center and 44,000 square feet of meeting space.

Great Views, Superb Amenities

The only choice for modern luxury in Uptown, the hotel boasts 700 amenity-filled rooms and suites with soaring city views. Sink into our Westin Heavenly Bed®, with layers of sublime comfort, or refresh in the Heavenly Bath® for a delightful escape.

Downtown Charlotte Hotel

The flexible meeting space of our sophisticated hotel features on-site technology services, calming decor and an uncomplicated layout. With over 44,000 Square Feet of unique meeting space and experienced managers to help you acheive the goals of your event, you can rest assured that The Westin Charlotte is an ideal location for a Charlotte meeting or Charlotte wedding.