Job Description:  Clean and stock guest rooms, following company and brand standards, to ensure high standards of cleanliness and guest satisfaction.

Education & Experience:

• Basic reading, writing and math skills, is preferred.
• No experience necessary.

Physical Requirements:

• Be able to work in a standing position for long periods of time up to 8 hours a day
• Exerting up to 75 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.

Desired Competencies, Work Skills, and Knowledge required: 

• Positive attitude and ability to deal with wide variety of people.
• Ability to perform assigned duties with attention to detail, speed accuracy, follow through
• Service and detail oriented.
• Ability to communicate effectively both written and verbal, with associates and guests.
• Ability to work independently with minimum supervision.

HOUSEKEEPING

Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.  Clean rooms according to property specific and system standards.

Strip and make beds, change bed linens (may require lifting bedspreads weighing a maximum of 50 pounds).

Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.

Push and pull vacuum throughout entire room.

Empty trash.

Replenish amenities, linens, and supplies in guest room.

Retrieve, push and restock heavy cart. 

Visually inspect room for cleanliness and appearance; signify completion for room.

Able to perform all housekeeping associate duties as outlined in the training program and property specific checklists.

Operate all equipment in correct and safe manner.  Able to push and/or pull equipment weighing up to 100 pounds.

Able to communicate effectively with other associates, as well as guests.

Able to follow instructions, directions, and meet deadlines, including the thorough cleaning of minimum 15 rooms as specified by management.

TECHNICAL SKILLS

Must comply with all department, hotel, and corporate standard operating procedures.

Responsible for knowing Hotel emergency procedures.

Willingness to respond to emergency situations on short notice.

Be readily available and approachable for all guests.

Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan.

Extend professionalism and courtesy to guests at all times.

Greet guests in public areas of hotel.