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Front Desk Supervisor

Full time hours, Marriott benefits including discounted rooms worldwide, flexible work schedule, paid vacation & sick time, food and beverage discounts, employee meal program, uniform provided

Posted November 18, 2021

The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel
Muscatine, IA
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Front Desk Supervisor Opportunity - All About People? Apply Here! Signing Bonus and Retention Bonus Programs! On Demand Pay!

About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity. 
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored. 

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

We are an equal opportunity employer. All applicants will be considered for employment regardless of age, color, creed, race, religion, sex, sexual orientation, gender, gender identity and/or expression, genetic information, marital status, national origin, veteran or disability status or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Our locations are drug-free. Background checks are required before employment begins.

compensation: Competitive Hourly Pay

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About this Employer

The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel

119 West Mississippi Drive
Muscatine, IA 52761

(563) 263-2600

122 Room Hotel

www.themerrill.com

Our Hotel

As rare as a pearl found in a Mississippi River clam, The Merrill Hotel, Muscatine, A Tribute Portfolio Hotel, is a 4 Diamond, boutique hotel in downtown Muscatine, Iowa, right on the Mississippi River. The Merrill Hotel is a proud member of the International Association of Conference Centers - one of only two IACC certified hotel in the state of Iowa.

A member of the Marriott family of brands, we were recently recognized as providing the highest guest satisfaction of all Tribute hotels in North America in 2019. At the same time, US News & World Report named our hotel "The Best Hotel in Iowa" for the second straight year!

The Merrill boasts 122 luxury guest rooms and suites and an all-day restaurant and Lounge. Named after one of our city's historical figures, Maxwell's on the River also serves adjacent outdoor greenspace in our nice weather. Naturally, we offer a first-class fitness center connected to our heated indoor saltwater pool.

Our picturesque meeting venue is spectacularly located on the top floor of The Merrill. We offer over 12,700 square feet of flexible and intimate event space. Our balcony fronts the entire building and overlooks the Mighty Mississippi, making it uniquely suitable for both business and social gatherings.

Of Course, we provide such benefits as ongoing training, an employee meal plan, free parking, referral bonuses, monthly and annual employee recognition programs. Additional benefit options include health insurance, 401k, sick and vacation days. On top of all this, as a Marriott brand, the world's largest hotel company, hotel rooms are available around the world at discounted rates for the emplyees, their family and friends.