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Front Office Supervisor

Posted June 10, 2021

Residence Inn by Marriott Baton Rouge Towne Center at Cedar Lodge
Baton Rouge, LA
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Monitors daily status of rooms, rates, discount rates and packages
  • Maintains current list of available rooms for walk situations
  • Coordinates blocking of rooms for groups
  • Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
  • Communicates hotel's unique design elements for effective storytelling
  • Reviews guest satisfaction results and property audits to identify areas of improvement
  • Drives Front Desk Upsell Program to assist in maximizing hotel revenue
  • Solicits employee feedback and utilizes an "open door" policy
  • Ensures staff communicates effectively with other hotel departments
  • Maintains productive relationship with Valet Parking provider
  • Ensures prompt and courteous service to guests
  • Pre-registers guests according to standards
  • Monitors/maintains employee schedule
  • Monitors and ensures VIP arrivals are executed to highest standard
  • Keeps track of rooms to ensure accurate status and readiness for check-in
  • Interacts positively and professionally with guests to resolve issues
  • Other duties as assigned.

EDUCATION AND EXPERIENCE

  • Front Desk operations experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Knowledge of hotel Front Desk operations
  • Basic math skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills
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About this Employer

Residence Inn by Marriott Baton Rouge Towne Center at Cedar Lodge

7061 Commerce Circle
Baton Rouge, LA 70809

(225) 925-9100

93 Room Extended Stay

www.marriott.com

Our Hotel

Comfort, convenience and style meet at our city center hotel with a great location near LSU Tiger Stadium, Towne Center Mall and Houmas House Plantation. Large corporations including Capital One, Turner Industries and Shell are also nearby. After an action-packed day, travelers can retire to our extended-stay suites appointed with plush bedding, ergonomic workspaces, full-size kitchens and complimentary Wi-Fi. Then start their day in Baton Rouge with our free breakfast buffet before meetings in our event space appointed with AV equipment and catering options. When downtime arises, guests can break a sweat in our 24-hour fitness center featuring cardio equipment and free weights. We also feature an outdoor pool and versatile Sport Court® for a tennis match or a basketball game.