Posted June 10, 2021Marriott International
Posting Date Jun 10, 2021 Job Number 21029120 Job Category Sales & Marketing Location Marriott International HQ, 10400 Fernwood Road, Bethesda, Maryland, United States VIEW ON MAP Brand Corporate Schedule Full-Time Relocation? N Position Type Management Located Remotely? Y Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? JOB SUMMARY As a member of the Reservation & Revenue Management Products team, the Sr. Director Inventory/Product Reservation Transformation – Product Owner will play a key role redesigning Marriott’s Reservations Platform to support the company’s multi-year strategic imperative to modernize core platforms and enabling a new Travel Platform. The strategic imperative will retire Marriott’s existing Reservation Platform for all 30 leading brands and more than 7,600 Managed and Franchised hotels. . The new Reservation Platform will enable new approaches to product definition, inventory management, pricing/yield management execution and distribution controls for both lodging and Marriott managed non-lodging products across all of Marriott’s lodging products (30 Marriott brands, Homes & Villa, All-Inclusive, Ritz-Carlton Yacht, etc.). The Sr. Director, Inventory Product Owner will lead a team of Product Director(s), Sr. Managers and Managers in the design, development, testing and deployment of Marriott’s vison for enabling lodging and Marriott managed non-lodging products. Responsible for ensuring that Marriott’s future product strategy supports both trainset and group inventories, and will enable expansion to include Homes & Villa, All-inclusive and Ritz-Carlton Yacht, etc. inventories. Functions as the strategic business leader for capabilities necessary to meet the future vision of rate offerings and define the controls necessary to achieve the company vision. Ensures the future Reservations platform provides the flexibility to execute an array of revenue management strategies, define rate offer governance, and overall pricing and inventory-related controls necessary for hotel success. The Sr. Director will partner closely with the One Yield and Reservations Product Teams to create a common vision and ensure the design of Marriott’s Reservations Platform is able to execute controls related to product definition, rate offer execution, pricing/yield management and distribution controls, etc. for both lodging and Marriott managed non-lodging products. Partner with Marriott Global Technology and selected 3rd party vendor determine product definition, hotel set-up/configuration, corporate business rules required to enable Marriott’s 30 brands on the selected reservation platform. The Sr. Director will lead the creation and modifications to new and existing business processes minimizing customization to maximize benefits leveraged from the new Marriott’s new reservation platform. Partners with Revenue Management Field Support, Distribution, and Marketing to define governance required for the future. The Sr. Director will work with the existing Reservation Product Team partnering to deliver the Enhanced Reservation Strategy (ERS) vision on the new Reservations Platform supporting current capabilities and the future ERS road capabilities. Partner with other Consumer Operations Disciplines (e, g, Distribution, Sales, Digital, Loyalty, Customer Engagement Centers) and Global Operations to validate product strategies. Continuously improves team, and job structures and ensures clear leadership accountabilities are in place. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Provides direction and assistance to other teams regarding projects. Thinks creatively and practically to develop, execute, and implement new plans or programs. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. CANDIDATE PROFILE Education and Experience 10+ years’ experience in the hospitality industry, demonstrating progressive career growth and a pattern of exceptional performance AND 4-year degree from an accredited university in Business Administration, Hospitality Management, or related major OR 12+ years of relevant professional experience in related function, demonstrating progressive career growth and pattern of exceptional performance 5 years’ experience with Marriott’s systems platforms, which included MARSHA, HPP, Marfa – Knowledge of Room, One Yield, and Total Yield Experience managing and defining transformational strategies for business units. Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. Strong process management, ability to solve problems quickly, think strategically, and drive data-driven decision making Prior experience evaluating business processes and successfully implementing medium to large-scale projects Demonstrated record of strong collaboration with varied stakeholder groups Experience with Marriott’s Transient, Group strategies and Revenue Management/Reservation business processes Ability to present to internal and external audiences, as well as listen openly to feedback, with the result of achieving the best work. Demonstration of leadership skills, particularly regarding planning and execution Effective written and oral communication skills with sensitivity to global communication needs. Experience in working with remote based support organizations and management of support organization metrics CORE WORK ACTIVITIES Product Management Lead the product creation including design, development, testing and managing the product backlog and prioritizing them based on changing requirements to support the Inventory/Product Definition/Core Reservations track within Reservations Transformation Responsible for the Inventory/Product Definition/Core Reservations Product team executing the MARSHA & HPP solution strategy, facilitating collaboration with other solution leads, and leading system capability development with Global Technology & 3rd party vendors Develop use cases/customer journey maps for inventory/product definition supporting pricing/yielding execution, distribution, integration, conversion, and loyalty integration that would transition into user stories Responsible for ensuring future capabilities are able to be governed for multiple objectives including Brand, Continent, Hotel type, etc. Generate and champions innovation tools, methodologies, and approaches to cultivate ideas and opportunities that benefit our global portfolio of brands, drive adoption of system recommendations and improve speed to market Collaborate with cross-organization stakeholders to align and elevate Marriott’s Reservation products (Lodging & non-lodging products). These partnerships include Continent Leadership teams, Sales, Loyalty, GT and across the Distribution and Revenue Solutions team Create and deliver presentations related to the Inventory/Product roadmap development, project execution and management to senior management and other key stakeholders (e.g. Owners, Franchise Principals, Continent Leadership Teams and Associates) Define key metrics and implement measurement of metrics, to determine product performance and gain insights into user adoption, and revenue uplift across hotels Managing Projects and Priorities Partner with Marriott Global Technology & 3rd party vendors to determine best technical implementation methods as well as a reasonable implementation schedule. Provides Reservations and rate offer development subject matter expertise, and is able to represent the perspectives of various stakeholders including the Revenue Mgmt. discipline, marketing, distribution, ownership, franchise management companies, etc. Develop and manage against a complex project plan involving multiple groups and reporting status against milestones. Identifies / prioritizes business needs and opportunities, identifies business cases and solutions, executes project plans on time and on budget. Provide regular reporting and maintain ongoing communications to Modernize Core Platform Leadership, Commerce Platform Pillar Leads, Continent and Regional Leaders. Direct and manage business project Directors, Sr. Managers and/or Managers and ensure that business resources working on initiatives and programs are motivated, informed, educated, and developed to provide the optimal support to the programs. Develops specific goals and plans to prioritize, organize, and accomplish work for self and direct reports. Provides direction and assistance to other teams regarding projects. Determines priorities, schedules, plans and necessary resources to ensure completion of any projects on schedule. Analyzes information and evaluates results to choose the best solution and solve problems. Thinks creatively and practically to develop, execute, and implement new plans or programs. Generates and provides accurate and timely results in the form of reports, presentations, etc. Plans, develops, implements, and evaluates the quality of the teams’ operations. Provides recommendations to improve the effectiveness of processes or programs. Supports achievement of performance goals, budget goals, team goals, etc. Leading Discipline Team Champions leaders’ vision for product and service delivery. Works with direct reports and peers to develop and implement strategies and goals. Communicates a clear and consistent message regarding goals to produce desired results. Makes and executes the necessary decisions to keep team moving forward toward achievement of goals. Provides targeted and timely communication of results, achievements and challenges to direct reports, peers, and leaders. Managing and Conducting Human Resources Activities Interviews and hires employees. Promotes the fair and equitable treatment of employees. Facilitates regular, ongoing communication in department (e.g., staff meetings). Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees. Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results. Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals. Solicits employee feedback. Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process. Conducts annual performance appraisal with direct reports according to Standard Operating Procedures. Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary. Identifies talents of direct reports and their teams and assists with their growth and development plans. MANAGEMENT COMPETENCIES Leadership Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action. Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges. Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes. Managing Execution Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization. Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Building Relationships Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards. Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Working knowledge of One Yield, HPP, Marfa, Distribution Controls, Transient and Group business processes. Basic Competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension - Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
It means feeling the power of belonging. We feel it each and every day. It comes from being recognized. It comes from knowing Marriott International sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. It's why so many of our associates come for a job, but stay for a career.
We believe our strength is rooted in our five core values:
These values are our legacy and our future. As we pursue our vision of making Marriott the #1 travel company in the world, we never lose sight of our founding principles and our proud heritage. We are constantly innovating and evolving, but we'll always stay true to who we are, because we believe the way we do business is as important as the business we do.