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Officer-Loss Prevention

Posted June 10, 2021

Costa Rica Marriott Hotel San Jose
Heredia, Costa Rica
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About This Job

Posting Date Jun 10, 2021 Job Number 21059450 Job Category Loss Prevention & Security Location Costa Rica Marriott Hotel Hacienda Belen, P. O. Box 502-4005, San Jose, Costa Rica, Costa Rica VIEW ON MAP Brand Marriott Hotels Resorts Schedule Full-Time Relocation? N Position Type Non-Management Located Remotely? N Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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About this Employer

Costa Rica Marriott Hotel San Jose

700 meters west from Bridgestone/Firestone,La Ribera de Belen
Heredia
Costa Rica

506-2298 0000

299 Room Hotel

www.marriott.com

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Voted by Condé Nast as one of the best hotels in Central America and Mexico, the Marriott San Jose, Costa Rica Hotel is a beautiful colonial hacienda set on a 30 acre coffee plantation. With unique architecture and elegant antiques, this luxury hotel in San Jose features captivating grounds, exceptional service and a relaxing ambiance. Whether here for business or an adventurous Costa Rica ecotourism activity, enjoy magnificent natural attractions such as volcanoes, rainforest trails and canopy tours. Experience fine dining, exquisite tapas and wines at La Isabela, known as one of the best restaurants in San Jose. Swim in our two outdoor pools or pamper yourself at our coffee inspired Kuö Spa. For Costa Rica meetings, incentive groups or social events, the hotel offers 11,350 sq-ft of versatile function space, professional meeting planners and superb catering. Enjoy the splendor of this country and be assured that the Marriott San Jose hotel has everything needed for the perfect Costa Rica vacation