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Assistant Night Manager

Posted June 11, 2021

Hilton London Hyde Park
London, England, United Kingdom
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About This Job

Description

What will I be doing?

As
our Assistant Night Manager, you'll be part of a team responsible for
managing the first impressions of our Guests by performing the
following tasks to the highest standards:

  • Oversee the hotel's night operation to maintain high standards
  • Assist the Night Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
  • Serve as a point of contact for regular and important Guests
  • Complete Night Audit duties
  • Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
  • Understand
    and demonstrate correct procedures regarding the acceptance of foreign
    currencies, credit cards and cash in accordance with the hotel credit
    policy
  • Represent the Night Manger and other senior managers in their absence, taking full responsibility of the hotel
  • Act in accordance with all security and emergency procedures and manage the instigation of these, as required
  • Compile adequate handover to Early staff / Duty Manager
  • Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
  • Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
  • Act in accordance with policies and procedures when working with front of house equipment and property management systems
  • Conduct Health and Safety Checks and Night Walks
  • Maintain a good status awareness of all hotel areas

Requirements

 

What are we looking for?

Our Assistant Night Manager working with Hilton London Hyde Park is always working on behalf of our Guests and our Team Members. To successfully fill this role, you should maintain the attitude, skills, and values that follow...


  • Previous nights supervisory/management experience in Front Office within the hotel sector

  • Night audit experience

  • Competent level of IT proficiency

  • Excellent leadership and management skills

  • Commitment to delivering a high level of customer service

  • Ability to work under pressure

  • Excellent grooming standards

  • Positive attitude and good communication skills

  • Flexibility to respond to a variety of work situations

  • Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Our teams deliver exceptional hospitality experiences to our Guests every day & their contributions are at the core of our success. We're committed to helping our teams 'Thrive@Hilton', to ensure we're our best self, every day.

 

Our benefit programmes help to build a strong foundation to achieve this...

 

BODY - We build a strong foundation for health & wellbeing…

Retirement plan, life assurance, healthcare cash plan, dental insurance & eye care

MIND - We seek lifelong learning & meaningful leadership…

Childcare vouchers, CMP & CAP, AXA employee assistance programme

SPIRIT - We dare to dream & connect with purpose…

Team member room rates globally, perks at work package

 

We are Hilton, We are Hospitality!

 

Contract - Permanent (39hrs per week) 5 shifts over 7 days

Salary - £20.5k per annum + Hilton perks & benefits programme

 

In line with the Asylum and Immigration Act 1996, we require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

 

 


EOE/AA/Disabled/Veterans

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About this Employer

Hilton London Hyde Park

129 Bayswater Road
London, England W2 4RJ
United Kingdom

+44-207-221-2217

132 Room Hotel

www3.hilton.com

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At A Glance

Picture an elegant guest room with a classic twist, in a grade II listed Edwardian Townhouse, located directly across from Britain's most famous park, and you can only begin to imagine the experience of a stay at Hilton London Hyde Park. At our hotel, all of London's wonderful attractions are right on your doorstep including shopping at Oxford Street, the vibrant Soho neighbourhood and Buckingham Palace.

With a prime location overlooking Hyde Park, our hotel is perfect for the small meetings up to 30 people. Ideally suited for trainings, brainstorming sessions, committee meetings, slide previews, VIP hospitality or other activities. We offer warm and personalized service. Our Team Members will ensure meetings are a memorable and positive experience from beginning to end.

  • Historical-listed hotel building overlooking Hyde Park & Kensington Gardens
  • Central London location near Bayswater and Queensway tube stations
  • Just one mile from Oxford Street and Harrods
  • Meeting room for up to 30 people
  • Kensington Gardens and Serpentine is ideal for a leisurely stroll or jogging