Posted June 11, 2021Sheraton Kona Resort & Spa at Keauhou Bay
Posting Date Jun 11, 2021 Job Number 21059381 Job Category Loss Prevention & Security Location Sheraton Kona Resort & Spa at Keauhou Bay, 78-128 Ehukai Street, Kailua Kona, Hawaii, United States VIEW ON MAP Brand Sheraton Hotels & Resorts Schedule Part-Time Relocation? N Position Type Non-Management Located Remotely? N At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton. POSITION SUMMARY Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Along Hawaii Island's sun-kissed leeward coast, Sheraton Kona Resort & Spa overlooks the Pacific from a dramatic lava cliff shoreline. Centrally located with easy access to the Big Island's greatest adventures, the revitalized Sheraton Kona is ideally located for family vacations or dreamy Hawaiian honeymoons. With Hawaii Volcanoes National Park a drivable distance away (click here for daily eruption updates) and diverse landscapes at every turn, this Kona Coast is where you belong. Learn about all there is to explore on this amazing island from helpful Vacation Services Coordinators in The Flying Fish. Enjoy the fun of our massive fantasy pool, slide, and waterfalls and indulge in luxurious oceanside spa treatments.
Start the day with a cup of Kona coffee, refresh with a tropical smoothie at Holua and enjoy dinner and oceanfront sunset at Rays on the Bay, the only restaurant in the world with viewing of manta rays in their natural habitat. Our Web Calendar provides more information about what is happening during your stay with us.
Come to the heart of Hawaii. Be inspired. Be adventurous. Be Kona.
Sheraton Kona Resort & Spa at Keauhou Bay honors the culture, history, and people of Hawaii. By sharing stories of the land through personal connections, art, and cuisine guests are left with a profound sense of place that lasts a lifetime. This is "makana," our gift to you.
Historical Keauhou By Land & Sea
Embrace the land and honor historic sites on property then set sail aboard a Hawaiian sailing canoe.
Kini Kini Hawaiian Sailing Canoe - An Exclusive Sheraton Kona Experience
Learn the myths, legends, and facts of Hawaii's Kings, Queens and gods as the Kini Kini Hawaiian Sailing Canoe plies the waters of Keauhou Bay
Journey around Hawaii Island Orientation (complimentary)
Get an overview of the island and the best things to do and see while you are here. Meet our Vacation Services Coordinators for this daily orientation at 8:30am in The Flying Fish so that you may enjoy every moment of your island visit.
Lei Making, Ukulele and Hula Lessons (complimentary)
There is nothing quite like hands-on learning - and what you learn you remember. So don't be shy! Join us each Monday, Wednesday and Friday near The Flying Fish for Lei Making at 10:30am, Ukulele lessons at 11:30am, Hula lessons at 11:30am and then everyone joins together for an impromptu performance at noon. Now this is FUN!
Other cultural experiences include lauhala bracelet weaving (Thursdays 2-3:30pm $20), Haleo Luau, the Voice of Life Luau dinner and show (Monday evenings), Imu underground oven preparation (8am) and uncovering (4pm) each Thursday and complimentary manta talks Monday through Saturday at 7pm at Paakai Point.