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Night Receptionist

Posted June 11, 2021

Hilton Manchester Deansgate
Manchester, England, United Kingdom
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About This Job

Description

Looking to join a culture of excellence as a Night Receptionist and
be part of the most recognised name in the hospitality industry?

 

“We are Hilton! We are Hospitality!”

 

We create heartfelt experiences for our guests and meaningful
opportunities for our Team Members. Achieving consistently the title of “Great
places to work”, this is not just a job – we offer you a journey of
self-discovery, growth and an exceptional career.

 

 Why join the Hilton family as a Night Receptionist?


  • “It’s your world” –Your next
    role could be as a Front Office Shift Leader or Supervisor, or why not
    move into a different department like Sales, Accounts or Human Resources
    in over 100 different countries

  • Personal Development
    programmes for Receptionists, Shift Leaders and Managers.

  • Worldwide travel perks - up
    to 30 nights at discounted rates and 50% F&B discounts

  • Industry leading benefits
    including contributory pension scheme, discounted dental and health cover,
    and high street discounts

  • 28 days holidays including
    bank holidays (increasing yearly)

  • Complimentary meals on duty
    and uniforms provided

  • Upselling incentives

What will I be doing?


  • Achieve positive outcomes
    from Guest queries in a timely and efficient manner

  • Ensure an efficient
    reception experience for Guests, including check in/out, and complete
    audit procedures, as required

  • Ensure that both the Night
    Manager and Night Reception Supervisors are kept fully aware of any
    relevant feedback from guests and, or, other departments

  • Demonstrate a high level of
    customer service at all times

  • Attend appropriate training
    courses, when required, and assist with the Night Team's training and
    development efforts

  • Demonstrate a knowledge of
    hotel room categories, room rates, packages, promotions and other general
    product knowledge necessary to perform daily duties

What are we looking for?


  • Previous experience in a
    customer-focused industry

  • Positive attitude and good
    communication skills

  • Commitment to delivering a
    high level of customer service

  • Excellent grooming standards

  • Ability to work on your own
    and as part of a team

  • Competent level of IT
    proficiency

  • Flexibility to work night
    shifts

It would be advantageous in this position for you to demonstrate the
following capabilities and distinctions:


  • Previous experience in cash
    handling

To apply for this role


  • We are looking to fill this
    job as soon as possible and aim to come back to you within the next 2
    weeks.

  • In line with the Asylum and
    Immigration Act 1996, we do require all applicants to have the eligibility
    to live and work in the United Kingdom. Documentation will be required at
    interview stage

 

Requirements





EOE/AA/Disabled/Veterans

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About this Employer

Hilton Manchester Deansgate

303 Deansgate
Manchester, England M3 4LQ
United Kingdom

+44-161-870-1600

279 Room Hotel

www3.hilton.com

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At A Glance

Hilton Manchester Deansgate showcases stylish rooms and suites, a stunning cocktail bar with panoramic views and magnificent event space, all in the heart of Manchester. Housed in the 47-story iconic Beetham Tower, this Manchester hotel is a destination in itself. Discover exciting attractions nearby, including the iconic Old Trafford football stadium, or enjoy the city’s bustling nightlife.

Choose the perfect space for a successful event. We offer 20,409 sq. ft. of event space including a dedicated boardroom, 11 flexible meeting rooms and the Deansgate Suite which accommodates up to 600 guests. For a special occasion, choose the unique experience of Cloud 23.

  • City center hotel in Beetham Tower – the 11th tallest building in the UK
  • 1 mile from Manchester Piccadilly Railway Station; 23 minutes from Manchester Airport
  • Contemporary guest rooms and suites with floor-to-ceiling windows and stunning city views
  • LivingWell™ Health Club, swimming pool, whirlpool, sauna and steam room
  • Podium Restaurant, Bar & Lounge, and Cloud 23, Manchester's stylish destination bar
  • Conference and events facilities for up to 600 Guests