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Front Office Executive

Posted June 11, 2021

Hilton Singapore
Singapore, Singapore
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About This Job

Description

A Front Office Executive ensure that our Guests receive an exceptional experience from check-in through check-out.



What will I be doing?

As a Front Office Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:


  • Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Operators, Reservation Coordinators, Bell Attendants and other departments with any questions or requests

  • Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution

  • Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards

  • Perform other duties assigned by the Front Office Manager or his/her designee

  • Respond promptly to guest requests for a supervisor of manager

  • Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place

  • Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel

  • Ensure our customers receive a fast, efficient and friendly check in and check out

  • Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained

  • Preparation and co-ordination of group arrivals/departures

  • Ensure a good performance oriented working environment within the department and motivate the staff

  • Participate regularly in training courses and put the skills learned there into practice

  • Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly

  • Have detailed knowledge of the fire, safety and evacuation procedures of the hotel

  • Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

Requirements

What are we looking for?

A Front Officee Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:


  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts

  • Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error

  • Ability to listen effectively and comprehend the English language to understand and obtain instructions and information

  • Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


EOE/AA/Disabled/Veterans

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About this Employer

Hilton Singapore

581 Orchard Road
Singapore, 238883
Singapore

+65-67-372-233

421 Room Hotel

www3.hilton.com

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At A Glance

Named by TripAdvisor as one of the top 25 luxury hotels in Singapore in 2013, based on traveler reviews, our hotel is ideal for a relaxing stay in Singapore. Conveniently located in Orchard Road, in the heart of premier shopping district, Hilton Singapore is shopping destination in itself boasting two floors of luxury boutiques. Discover an array of exciting attractions nearby, including the iconic Ion Orchard Shopping mall & Takashimaya Shopping Center.

The hotel offers 12 meeting spaces, ideal for large-scale dinners to business seminars or intimate family occasions. All function rooms provide natural daylight, advanced facilities and multimedia technology. Host your wedding with our dedicated wedding packages offering bespoke decorated venues & menu.

  • TripAdvisor Hall of Fame winner - awarded the TripAdvisor Certificate of Excellence 5 years in a row
  • Located 20 minutes from Singapore Changi International Airport
  • Set on Orchard Road, near ION Orchard and Takashimaya shopping mall
  • Two floors of luxury boutiques in the Shopping Gallery
  • Rooftop pool, 24-hour gym, six dining options including an award-winning Italian restaurant
  • 421 rooms & 20,000 sq ft of meeting space, all with natural daylight