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Director of Housekeeping

Posted June 11, 2021

Hyatt Regency Miami
Miami, FL
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About This Job

Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.  This position reports to the hotel Rooms Director.
 
The Executive Housekeeper is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Responsibilities include: staff training, inter- department communications, and staff scheduling. The Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction.  This position requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and team members.
 
Duties include:
  • Responsible for short and long term planning and the management of the hotel’s Housekeeping operations
  • Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
  • Solid understanding of housekeeping and laundry supplies and pars
  • Teach employees importance of, and how to greet guests and courteously solve guest requests
  • See that inspection program is consistently maintained
  • Assure all safety and security policies and procedures are followed
  • Work closely with all other Departments
  • Inspect some rooms daily
  • Experience purchasing linens and housekeeping supplies
  • Current on latest housekeeping and laundry technology
  • Work closely with vendors to assure proper pricing, delivery, and maintenance
  • Experience teaching, supervising, and mentoring multilingual and multicultural staff
  • Ensure OSHA and ADA policies are adhered to
  • Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. helpful
  • Insures proper staffing levels for customer service goals
  • Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
 
This is not your typical career opportunity.  This is the Hyatt Touch.

Qualifications

  • Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
  • 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt). 
  • With opening hotels, previous hotel pre-opening experience preferred
  • Service oriented style with professional presentations skills
  • Hotel/Hospitality degree an asset
  • Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
  • Clear concise written and verbal communication skills in English
  • Must be proficient in Microsoft Word and Excel
  • Must have excellent organizational, interpersonal and administrative skills
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About this Employer

Hyatt Regency Miami

400 South East Second Avenue
Miami, FL 33131-2197

(305) 358-1234

612 Room Hotel

miamiregency.hyatt.com

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Hyatt Regency Miami Hotel
Stay in the middle of the action at Hyatt Regency Miami. Indulge in the spirit of the “American Riviera” at our hotel located just 15 minutes from South Beach and two miles from the Port of Miami. Our downtown hotel is conveniently situated adjacent to the Miami Convention Center and easily accessible to everywhere you want to be.

Discover our Miami hotel’s wide array of services and amenities, ranging from newly renovated spacious guestrooms to delicious on-site dining options. Our hotel’s striking white towers overlook the Miami River and Florida’s famed Biscayne Bay. Meeting planners and attendees alike will love our 100,000 square feet of flexible meeting space and our convenient connection to the Miami Convention Center. Enjoy easy access to Miami’s best attractions like Mary Brickell Village, the James L. Knight Center, Coral Gables, and the Latin flavor of Little Havana. Stay with us before or after a cruise, and enjoy our location just two miles from the Port of Miami.

Experience Miami, a multi-cultural city that speaks ultra-cool fluently. There’s no better way to discover it than with Hyatt Regency Miami as your home base. Book online today for a best rate guarantee.

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