Posting Date Jun 11, 2021 Job Number 21059442 Job Category Spa Location W Dallas - Victory, 2440 Victory Park Lane, Dallas, Texas, United States VIEW ON MAP Brand W Hotels Schedule Part-Time Relocation? N Position Type Non-Management Located Remotely? N Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat. We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels. POSITION SUMMARY Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. MIRJ Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Deep in the heart of Dallas, famed Texas hospitality meets W style. W Dallas - Victory defines the emerging it-spot, Victory Park, as a posh playground near Downtown, Uptown, Turtle Creek, the high-style Design District, and the city's nightspots.
W Dallas - Victory will charm you with sensory indulgences wrapped in cowboy cool. Mix and mingle in the Living Room, work out at SWEAT®, de-stress at Bliss® Spa or splash at WET®, our outdoor infinity pool.
From our Mega Texas-sized rooms to our Wow Suites, our 252 sleek rooms invite you to live large, Dallas-style with rainforest showerheads, 32" plasma TVs, W signature beds and the W-exclusive lemon + sage Bliss® Sinkside Six.