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Housekeeper Lead/Senior

Posted June 11, 2021

Courtyard Jacksonville Airport Northeast
Jacksonville, FL
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About This Job

Overview

The Housekeeping Lead/Senior directly coordinates and inspects work

activities of the Housekeeping staff in hotel.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms.
  • Ensure that assigned staff have reported to work; document any late or absent employees.
  • Coordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities.
  • Assign designated guest room keys and beepers to assigned staff.
  • Maintain accurate record of such and ensure security of keys.
  • Communicate additions or changes to the assignment sheets as they arise throughout the shift.
  • Inspect supply levels of floor closets.
  • Assign designated personnel to rectify any deficiencies.
  • Check Room Attendant's carts for proper supplies, neatness, cleanliness and mechanical problems.
  • Inspect rooms cleaned by assigned Room Attendants, using designated checklist.
  • Directly contact Room Attendant and relay any deficiencies to be corrected.
  • Update room status after approving cleanliness and condition in accordance with departmental standards.
  • Check vacant rooms, verify status and update status of discrepant rooms throughout the shift.
  • Check DND rooms and verify status.
  • Mark dirty sheets of randomly selected assigned rooms and follow up to ensure
  • Room Attendants have changed bed sheets.
  • Counsel Room Attendants on any discrepancies.
  • Inspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists.
  • Directly contact respective personnel and relay any deficiencies to be corrected.
  • Complete work orders for maintenance repairs and submit to Housekeeping Clerk.
  • Contact Engineering directly for urgent repairs.
  • Conduct training of staff as assigned.
  • Provide feedback on staff performance to manager.
  • Report disciplinary problems to manager and participate in the counseling of employees.
  • Document pertinent information in department log book.
  • Complete all paperwork and closing duties before leaving.
  • Review status of assignments and any follow-up action with manager and/or on-coming supervisor.
  • Check P.M. reports for accuracy and completeness.
  • Complete night counts in accordance with departmental standards.

Qualifications

Education: High School Graduate or General Education Degree (GED): or Work Equivalent

Experience: 2 years’ experience as Room Attendant.

  • Must be available to work weekday and weekend shifts.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
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About this Employer

Courtyard Jacksonville Airport Northeast

14668 Duval Road
Jacksonville, FL 32218

(904) 741-1122

81 Room Hotel

www.marriott.com

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The NEWLY RENOVATED Courtyard Jacksonville Airport Northeast is proud to be one of the most exciting & modern hotels in Jacksonville FL. Find us conveniently located near downtown Jacksonville, Jacksonville Zoological Gardens and Jacksonville Tradeport, as well as the Jacksonville International Airport. Use our free airport shuttle, which runs from 6:00 a.m. to midnight. Our state-of-the-art lobby offers flexible spaces to relax, recharge & reconnect. Plug in to the latest news, weather and airport info on the GoBoard! Grab a quick bite or linger with friends and colleagues in The Bistro - Eat. Drink. Connect.™ offering healthy breakfast options & warm, Starbucks favorites each morning. Stay connected with free Wi-Fi. Guests of our hotel in Jacksonville FL also enjoy our well-equipped fitness center, pool, whirlpool, guest laundry facility and 24-hr business center. Make your choice of hotels in Jacksonville FL all about more: more comfort, more productivity & more enjoyment. It's a new stay at Courtyard!