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Director of Catering & Conference Services

Posted June 11, 2021

Hyatt Regency Aurora Denver Conference Center
Aurora, CO
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About This Job

We are seeking a Director of Catering & Conference Services for the Hyatt Regency Aurora-Denver Conference Center hotel. This beautiful 249-room IAAC-accredited full service conference hotel with an abundance of premier meeting space, beautifully appointed guest rooms and a best-in-class IAAC facility, located in the heart of the Anschutz Medical Center.

Our Mission at Commonwealth Hotel Collection is accomplished by providing quality Products and Services to our guests through Attention to Detail, Integrity, Pride and Intensity in all we do. This allows us to develop a special relationship with our guests, associates and owners, carving out our niche in the marketplace. These actions across the board result in superior sales and financial performance.

Position Scope

As Director of Catering & Conference Services, you are responsible for directing and administering catering and conference operations in the hotel, continuing effort to deliver outstanding guest service and financial profitability.

Qualification Standards

A minimum of 3-5 years previous conference services experience, proficient in general computer knowledge, supervisory experience, and able to train and monitor the process of event management, setting traces and profiling accounts. Excellent customer relations, communication, presentation and organization skills of utmost importance.

Responsibilities

  •  Drive all catering revenues. Ensure the quarterly and annual revenue goals are achieved for the hotel.
  •  Direct the catering sales effort to ensure revenue maximization with a working knowledge of food & beverage compositions and an understanding of kitchen and banquet service procedures.
  • Ensure quality standards are met in areas of customer service and satisfaction.
  • Use leadership skills in Banquet Event Order Meetings, Pre- and Post-Conference Meetings, Sales Meetings, etc.
  • Act as onsite contact for all assigned groups, as well as working with the customer to produce BEO’s and Convention Resumes. Ensures that all special arrangements - Food and Beverage, Audio Visual, and other requests are properly documented on BEO’s and signed by authorized representative.
  • Ensures timely distribution of all BEO’s and Resumes to the appropriate departments and follows up on any questions.
  • Maintains detailed files, notes, records, and trace systems to ensure event meets with customer expectations.
  • Verifies space requirements and meeting room set-up with the client and ensures that public space needed is properly maintained and in good condition.
  • Confirms revisions in agendas, room blocks, etc. and notifies corresponding departments in a timely manner.
  • Maintains positive guest and employee relations through prompt, precise, and courteous communication.

Benefits

  • Incentive Program
  • Anthem Health Insurance
  • Dental & Vision Insurance
  • Basic Term Life AD&D Insurance
  • Voluntary Life Insurance
  • Short and Long Term Disability
  • FSA (125 Cafeteria Plans)
  • 401(k) Retirement Plan
  • Vacation and Personal Days
  • Holiday Pay
  • Travel Discounts
  • And Much More...

EOE/DFW

compensation: $70,000 - $85,000

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About this Employer

Hyatt Regency Aurora Denver Conference Center

13200 East 14th Place
Aurora, CO 80011

(303) 365-1234

249 Room Hotel

www.hyatt.com

Our Hotel

Hyatt Regency Aurora/Denver Conference Center is a brand-new full-service hotel offering contemporary amenities in a convenient location near Anschutz Medical Campus, Buckley Air Force base, and Denver International Airport. Enjoy sophisticated room service from our onsite Borealis Restaurant to your spacious, well-appointed guestroom.

Hyatt Regency Aurora – Denver Conference Center offers 249 oversized guestrooms and suites. Relax on a plush Hyatt Grand Bed in front of a 55” flat-screen television. Start your day with iHome alarm clock radio, complimentary wireless internet access, and Gilchrist & Soames bathroom amenities. Each room features a laptop compatible safe and in-room mini refrigerator.

  • Borealis Restaurant on-site
  • Adjacent to the CU / UCHealth Anschutz Medical Campus
  • Over 36,000 sq. ft. of meeting and event space including IACC accredited Conference Center and fireside outdoor terrace
  • 24 Hour Fitness Center
  • Seasonal Outdoor Pool & Sundeck
  • Meeting Atrium and On-Site Coffee Shop serving Starbucks
  • Marketplace