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Front Desk Agent $16.07 hr+incentives, free ECOpass,

Posted July 12, 2021

Hilton Denver City Center
Denver, CO
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About This Job

Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.



What will I be doing?

Full availability will be required to train and work day, night, and overnight shifts.  Assisting guests with transations and supporting fellow team members to provide supreme customer service is expected.

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 


  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

  • >Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

  • >Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

  • Receive, input, retrieve and relay messages to guests

Requirements

What are we looking for?

 

 

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

 


  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:


  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

What will it be like to work for Hilton?

 

 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Full time team members will enjoy:

22 days of PTO in your first year of employment

Free Ecopass

Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance

 

Meaningful Benefits for Your Career and Well Being

 

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams:

 


  • Competitive Starting Wages

  • Best-In-Class PTO (paid time off)

  • Employee Assistance Programs

  • Health and Welfare Benefit Plans

  • Retirement Savings Programs

  • Employee Stock Purchase Plan

  • Complementary RTD Pass

 

*This information is a highlight of the major benefits offered.  Wages, retirement and paid time off benefits are specific to your location and position.

 


EOE/AA/Disabled/Veterans

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About this Employer

Hilton Denver City Center

1701 California Street
Denver, CO 80202

(303) 297-1300

613 Room Hotel

www3.hilton.com

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At A Glance

Welcome to Hilton Denver City Center, just 3 blocks from the Colorado Convention Center and steps from major offices and the 16th Street Mall. Along with elegantly renovated rooms and suites, we have your favorite amenities like all-day dining, a Starbucks® shop, indoor pool, 24-hour fitness center, Executive Lounge and stylish event space. Breathtaking views of the Rocky Mountains and city skyline add to a memorable stay.

  • Near downtown businesses and attractions; house car service available
  • Recently renovated guest rooms, executive rooms and suites
  • Executive Lounge with daily refreshments and concierge services
  • Restaurant and bar, a Starbucks® shop, and 24-hour room service
  • Heated indoor pool and complimentary 24-hour fitness center
  • Event space for meetings and celebrations of up to 2,500 guests