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Front Desk Agent

Posted September 13, 2021

Marriott Phoenix Tempe at The Buttes
Tempe, AZ
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Looking for customer service oriented individuals!

About This Job

JOB SUMMARY

Be a part of the Front Office team to ensure our guests have a memorable and enjoyable experience! Actively listen and respond to guest questions, concerns, and requests using Marriott brand standards to resolve issues for guests. Checking in guests, processing payments, confirming reservations and handling room assignments are just a small part of what our agents do. We are here to create memorable moments that keep the guests coming back. 

CORE WORK ACTIVITIES

Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.

Anticipate and address guests' service needs.

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards.

Stand, sit, or walk for an extended period of time.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other duties as assigned.

Attention to customer service with a professional and pleasant personality.

Available to work a flexible schedule including evenings, weekends, and holidays.

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About this Employer

Marriott Phoenix Tempe at The Buttes

2000 West Westcourt Way
Tempe, AZ 85282

(602) 225-9000

353 Room Resort

www.marriott.com

Our Resort

Our hotel is ideally situated just three miles from Phoenix Sky Harbor International Airport; Tempe Diablo Stadium is a short stroll away, and Arizona State University and Scottsdale are also within easy reach. Stylishly appointed rooms feature ergonomic workspaces and USB outlets, as well as complimentary Wi-Fi and marble bathrooms; may also offer views of the resort. Elsewhere, guests can break a sweat in the fitness center or enjoy a refreshing swim in one of our outdoor pools; kids will have a blast on the waterslides. Guests can perfect their backhand on our tennis courts, play a game of volleyball or explore the hiking trails that surround the hotel, followed by a treatment at Narande Spa. We offer seasonal favorites and gaze out over Tempe at Top of the Rock Restaurant, or dine poolside. For those traveling to Arizona to host an event, we offer expansive venues, some with exceptional views.