Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Our downtown hotspot in the Brickell Financial District is steps from distinctive neighborhoods, area attractions and electric nightlife.
You’re invited. Revel in the exhilarating guest rooms and suites of W Miami, where vibrant décor, state-of-the-art technology and visionary amenities elevate every stay. Indulge in a snack from the Munchie Box. Amplify downtime with in-room entertainment. And connect with High Speed Internet Access. Finally, recharge with Bliss® sinkside six bath amenities and retreat to signature W beds, where a W pillow menu heightens a rejuvenating night’s sleep. Settle in and if there’s anything else you need, we’re here 24/7.
Enjoy epicurean excellence, amplified. At W Miami, we offer bold cuisine and custom cocktails around the clock. Visit anytime.
Savor. From laidback indulgences in the Living Room to inspired bites at our restaurant to singular sips at the 15th & Vine Kitchen and Bar, we fuse colorful cuisine with dynamic settings for an avant-garde experience.
Recharge. Make yourself at home. Our 24-hour in-room dining service brings our gourmet offerings to your doorstep.
Join us. Discover extraordinary amenities at W Miami. From imaginative cuisine to bold beverages to top technology, we’ve got you covered. Connect in our fully WIRED Business Center and relax with soothing treatments at hang out with friends in our Living Room—or energize at our fully equipped FIT gym. When it comes time to take off, bring a piece of W with you, thanks to our signature W Hotels - The Store. For all other requests, our Whatever/Whenever® service is always on call.