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Front Desk Agent

Posted July 14, 2021

Crowne Plaza Englewood
Englewood, NJ
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About This Job

 A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

MINIMUM REQUIREMENT:

1- 1 -2 Hotel experience.as a Front Desk Agent.

2- Opera knowledge is required.

3- Must be  available for Pm and weekend shifts. 

4- High School Diploma Require.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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About this Employer

Crowne Plaza Englewood

401 S. Van Brunt Street
Englewood, NJ 07631-4610

(201) 871-2020

194 Room Hotel

www.ihg.com

Our Hotel

We’re located near companies Unilever, Staples, LG Electronics and CNBC, and just minutes away from Columbia Presbyterian and Englewood hospitals. For the finest business hotel New Jersey has to offer, choose Crowne Plaza.Our newly Renovated Crowne Plaza Englewood offers easy access to popular area attractions and LaGuardia, Newark, Kennedy and Teterboro airports. Our hotel in Englewood, New Jersey, has every amenity a guest would need for a seamless business or leisure trip, from free Wi-Fi to a complimentary shuttle. If visitors are looking for the best event space in northern New Jersey, we provide nearly 5,000 square feet of flexible function space perfect for gatherings of up to 275.