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Area General Manager

Posted July 14, 2021

Country Inn & Suites Houston Airport East
Humble, TX
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About This Job

Overview

Opportunity:  Area General Manager

Responsible for managing hotel operations for two or more hotels, ensuring the highest level of guest satisfaction and profit maximization.

Potential Career Path

Full Service General Manager - Regional Director of Operations – Vice President of Operations

Essential Job Functions

  • Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.  
  • Physically tour and visually inspect properties on a daily basis.
  • Monitor cost control, property condition, cleanliness, quality of product, and service throughout hotel.
  • Supervise development of and revision to business plan, annual budget, financial reports and annual and monthly forecasts that clearly explain operational effectiveness, trends and variances.
  • Critically review reports of occupancy and revenue, make judgments,

    and implement changes to maximize profits.

  • Greet and maintain positive rapport with associates and customers

    and communicate regularly with the public, staff, corporate office, and owners.

  • Appropriately handle associate issues in conjunction with People Support following HHM policies.
  • Participate in community affairs and maintain positive public image for HHM and hotel. 
  • Meet with potential and current clients and promote hotel.
  • Ensure safety practices and procedures are followed and proper emergency and security procedures are maintained.
  • Monitor quality assurance scores and/or guest feedback and communicate to and train associates accordingly. 
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Travel to attend corporate meetings, sales trips and serve on committees.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Perform other duties as requested by management.

Position Requirements

  • Associate or Bachelor’s Degree in business, hospitality or a related field preferred.
  • Previous experience as a hotel General Manager required.   

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  • Travel between hotels is required.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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About this Employer

Country Inn & Suites Houston Airport East

20611 U.S. 59
Humble, TX 77340

(281) 446-4977

62 Room Hotel

www.countryinns.com

Our Hotel

Located just off of I-69, our hotel in Humble, TX provides easy access to downtown Houston and a variety of attractions within the Humble area. If you are traveling with kids, cheer on the Astros at Minute Maid Park or admire sea life at the Downtown Aquarium. Closer to the hotel, visitors can hit the greens at Tour 18 Golf Course or head out for a shopping excursion at Deerbrook Mall.

Guests can relax after a day of exploring downtown Houston with a soak in the hot tub or a dip in the heated indoor pool. They can squeeze in a workout at our on-site fitness center or check in with the office at our business center. In the morning, we invite our guests to fuel up with selections from the free, hot breakfast, featuring homemade waffles, crispy bacon and more. Our Humble, TX hotel offers:

  • Free, Hot Breakfast
  • Free Wi-Fi
  • Complimentary Airport and Local Shuttle
  • Free Parking
  • Business Center
  • Fitness Center
  • Heated Indoor Pool
  • Hot Tub