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Front Office Supervisor

Posted July 21, 2021

Buck's T-4 Lodge & Restaurant
Big Sky, MT
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About This Job

EDUCATION & EXPERIENCE: At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required. College course work in related field preferred. Previous supervisory responsibility preferred. 

Desired Competencies, Work Skills, and Knowledge required: 

  • Requires good communication skills, both verbal and written.
  • Must possess basic computational ability and computer skills.
  • Ability to maintain composure and manage stressful situations when occur.
  • Must be able to work in a team environment with the employee acting as a team leader with minimal direct supervision.
  • Must maintain a neat, clean and well-groomed professional appearance per company standards.


Thorough knowledge of all front office and guest services department operations and individual job requirements.

Interview and assist in making hiring decisions.

Manage all scheduling and training programs of front desk staff.

Monitor associate performance and encourage improvement.

Ensure effective departmental communication and information systems through logs, department meetings, and hotel meetings.

Read correspondence, and direct staff according to information obtained from other departments.

Maintain Business Center and assist guests as needed.

Create and nurture a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing service.

Be readily available & approachable for all team members. Extend professionalism and courtesy to team members at all times.

Celebrate and foster decisions that result in successes as well as failures.

Provide service training on a quarterly basis and whenever needed. 

Be readily available/ approachable for all guests. Take proactive approaches when dealing with guest concerns.  Follow property specific second effort and recovery plan.

Ability to stand and move throughout front office and continuously performs essential job functions.

Able to work a flexible schedule including some evenings, weekends and Holidays.

Exerting up to 25 pounds of force occasionally, and/or up to 15 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

  • Occasional twisting, bending, stooping, reaching, standing, walking.
  • Frequent talking, hearing, seeing and smiling.

compensation: $17.00 - $19.00

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About this Employer

Buck's T-4 Lodge & Restaurant

46625 Gallatin Road
Big Sky, MT 59716

(406) 995-4111

72 Room Hotel

Buck’s T-4 Lodge has been a Big Sky tradition for over 50 years. Visitors to Big Sky Ski Resort and Yellowstone National Park experience unparalleled hospitality and the genius of our cuisine. Buck’s is also uniquely equipped for your wedding, meeting group or family reunion. In the summertime, we offer great value room rates and activities, and in the winter, we have the best skier room rates in town. Come experience warm Montana hospitality at Buck’s T-4.

Our welcoming atmosphere, nationally acclaimed restaurant, hearty breakfast and many amenities make us the natural choice for lodging in Big Sky, Montana. Our guests enjoy the Biggest Skiing in America at Big Sky and Moonlight Basin and find us a convenient and restful spot as Yellowstone's Base Camp. Whether seeking a ski adventure, a relaxing getaway or a productive meeting, Buck's T-4 Lodge in Big Sky is the place. Experience the best in Big Sky lodging.