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Transportation Supervisor (Graveyard)

New Hires Receive $500 Incentive

Posted September 13, 2021

Jamul Casino
Jamul, CA
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About This Job

Description

The Transportation Supervisor is responsible for providing valet parking service for guests and assisting the Transportation Manager with administrative functions. Foster adherence to Jamul Casino’s guest service standards by working closely with staff and team members to ensure timely and efficient delivery of valet services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of great service to all guests and team members.
  • Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.  Ensures service standards are followed by all team members and addresses issues as they arise. 
  • Accept responsibility for guests' vehicle and keys; and safely park and retrieve guests' vehicle.
  • Greet guests and provide guest service, with knowledge of casino functions, events and surroundings.
  • Communicate by radio with Valet team members.
  • Basic proficiency with computers.
  • Parks guest vehicles in specified areas in an efficient and safe manner
  • Retrieves guest vehicles from specified areas in an efficient and safe manner
  • Performs drive-and-park assignments per department policies and procedures
  • Ensure operations are in accordance with established policies and procedures.
  • Assist the Manager with administrative responsibilities.
  • Perform the Manager function in his/her absence.
  • Address all guest situations unless guest specifies otherwise.
  • Responsible for shift scheduling, daily paper work and daily shift rotations.
  • Conduct new team member training.
  • This position is very physical in nature and may require incumbent to run across flat land, as well as up and down stairs to park and retrieve cars when needed or covering an attendant. Incumbent must be able to reach and grasp to retrieve keys for customers' vehicles.
  • Ability to drive cars of all types
  • Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
  • Other duties and responsibilities as assigned.

Requirements

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
  • Previous supervisory experience with increasing level of responsibilities.
  • Minimum of two (2) years Valet Attendant experience.
  • Valid California Driver License and no traffic citations in past three (3) years with no more than two (2) minor traffic violations in the past three (3) years.
  • Preferred ability to safely operate passenger vehicles with standard and automatic transmissions.
  • Must be able to stand/walk 100% of shift.

SUPERVISORY RESPONSIBILITIES

This job has supervisory responsibilities.

  • Responsible for staff development and assist with training.
  • Responsible for rewards and recognition program to maximize team member engagement.
  • Evaluates team members within department and delivers constructive feedback to team members regarding performance.

Additional Information

Applicants must already be authorized to work in the US and must be able to obtain and maintain a casino license in the state of California.

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About this Employer

Jamul Casino

14145 Campo Road
Jamul, CA 91935

(619) 315-2250

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About the company

Jamul Casino, located in Jamul, California, is owned and operated by Jamul Indian Village Development Corporation (JIVDC), a wholly owned entity of Jamul Indian Village of California.  Our $430 million casino features over 1,700 slot machines, 39 live table games such as Craps, Pai Gow and Single Deck Blackjack, as well as a dedicated Poker Room with weekly tournaments.

Food Venues include seven diverse restaurants offering everything from burgers and tacos to flavors from the Far East and a gourmet steakhouse cuisine, complete with stunning back country views.

Players enjoy live entertainment four nights a week featuring Southern California's hottest DJs and the best local bands in JIVe Lounge, Loft 94, and on the casino floor. 

Jamul Casino supports more than 1,000 permanent jobs in the region and offers competitive salaries, health benefits, a 401K, paid time off, tuition reimbursement and more. We are looking for genuinely FUN friendly and positive team members with a desire to work in an exciting industry!