Search 28,858 current hospitality jobs

Vice President, Homes and Villas Product Lead

Posted July 13, 2021

Marriott International
Bethesda, MD
Apply Now Save this job

About This Job

Job Summary

Functions as the strategic product leader for Homes and Villas by Marriott digital products and platforms. Position works with direct reports to develop and implement strategies to create, evolve, manage and mature emerging product concepts past incubation and the initial proof of concept phases and work to scale these within our Global Ecosystem. The position ensures all digital products meet the brand’s standards, identifies key customer needs and use cases, builds amazing digital products and experiences in service of customer needs and relentlessly focuses on improving key KPIs and maximizing the financial performance of each product and overall portfolio. This role also serves as the senior Digital leader to collaborate with the Customer Experience (CX) Innovation and HVMI teams.

Candidate Profile

Education And Experience
  • Twelve or more years’ experience in digital product strategy, development, management and operational leadership positions, demonstrating progressive career growth and a pattern of exceptional performance.
  • A proven track record driving growth through data, technology and leading a cross-functional product team
  • Experience with multi-sided marketplace platforms, spanning supply and demand side growth. Preference for expertise in the home rental market and / or property management companies
  • Experience managing and defining transformational strategies and emerging digital products.
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
  • 4-year degree from an accredited university in Technology, Engineering, Business Administration, Marketing or related major.

Core Work Activities

Drive Product Vision & Strategy
  • Understand the need, and opportunity, for maximizing data assets to drive platform performance
  • Drive product vision, strategy, requirements, KPI’s and end results across all aspects of the business
  • Develop solution iteratively, based on competitive benchmarking, industry and market trend analysis, and customer journey mapping to guide product development
  • Translate product strategy into a roadmap containing well-defined, prioritized user stories, features and enablers that will realize the product vision
  • Define and implement the overall approach toward hypothesis driven experimentation, attribution modeling and product/platform operations
  • Drive the use cases for cutting-edge data science, innovative technologies, and techniques for the platform

Leading Hvmi Product Teams

  • Overseeing the execution and delivery of a complex, multi-year, partner agreement to ensure outcomes are achieved and contract commitments are delivered as expected. 
  • Partner closely with vendor teams to develop product roadmaps in support of the overall platform strategy.
  • Directly manage multiple product and engineering teams working across HVMI squads
  • Developing the value proposition and owning the relationships of property management systems and channel managers who are part of the  "connectivity partner" business program
  • Accountable for platform service levels and responsible for providing updates on operational metrics across different stakeholders and teams

Identify Trends & Managing Profitability

  • Stay informed and keep the organization informed on emerging digital trends, software partnership opportunities and best practices in the vacation rental industry.
  • Drives digital strategy and recommendations aligned with business outcomes, speed to market and profitability to ensure a balanced approach to driving experimentation and success in homes and villas products areas.
  • Develops and tracks an overall technology budget to deliver expected outcomes on budget, as defined by the yearly P&L
  • Analyzes performance and identifies issues and trends to be solved and prioritized in ongoing product roadmaps.
  • Works with teams to develop an operational strategy that is aligned with the overall Marriott International business strategy and leads its execution.
  • Reviews and audits expenses and budgets with a view on TCO and full P&L benefits through digital technology choices.

Managing Revenue Goals

  • Monitors performance against budget.
  • Reviews reports and financial statements to determine operations’ performance against budget.
  • Coaches and supports team to manage expenses, wages and controllable expenses.

Building Relationships & Ensuring Exceptional Customer Service

  • Partner with other Digital product teams to develop, support and transition products as they mature.
  • Partner with the CX teams on new initiatives and ensure appropriate KPI measurement and reporting to executive leadership.
  • Demonstrates and communicates key drivers of customer satisfaction for the product’s target customer.
  • Analyzes customer feedback via data and real-time  to obtain feedback on product quality and service levels.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
  • Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
  • Emphasizes customer experience and key digital use cases during all departmental meetings and focuses on continuous improvement.
  • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve customer performance and VOC results.

Managing And Conducting Human Resources Activities

  • Interviews and hires employees.
  • Promotes the fair and equitable treatment of employees.
  • Facilitates regular, ongoing communication in department (e.g., staff meetings).
  • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
  • Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
  • Solicits employee feedback.
  • Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
  • Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
  • Identifies talents of direct reports and their teams and assists with their growth and development plans.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Apply Now Save this job

About this Employer

Marriott International

10400 Fernwood Rd.
Bethesda, MD 20817

(301) 380-3000

Corporate Office

www.marriott.com

Follow us:

What Does it Mean to Be a Marriott International Associate?

It means feeling the power of belonging. We feel it each and every day. It comes from being recognized. It comes from knowing Marriott International sees talent in each of us. And, it comes from working together, as a family, to make our guests feel as much at home as we do. It's why so many of our associates come for a job, but stay for a career.

OUR PEOPLE ARE OUR MOST IMPORTANT ASSET

  • Marriott's managers and leaders take a personal interest in each associate
  • Marriott offers resources and support so associates have what they need to develop to their full potential
  • Marriott is committed to hiring a diverse workforce and sustaining an inclusive culture

A "FAMILY-LIKE" WORKPLACE ATMOSPHERE

  • A work environment that is a "home away from home" for many associates, where co-workers are also friends
  • Service is what sets Marriott apart with our guests, so Marriott associates are empowered to go the extra mile, do the job right, and deliver exceptional guest experiences
  • Working for Marriott gives associates a sense of pride and dignity, where they are empowered to deliver their personal best, every day, for every guest and each other

What Sets Us Apart?

We believe our strength is rooted in our five core values:

  • Putting people first
  • Pursuing excellence
  • Embracing change
  • Acting with integrity, and
  • Serving our world

These values are our legacy and our future. As we pursue our vision of making Marriott the #1 travel company in the world, we never lose sight of our founding principles and our proud heritage. We are constantly innovating and evolving, but we'll always stay true to who we are, because we believe the way we do business is as important as the business we do.