Search 27,572 current hospitality jobs

Night Manager-DoubleTree Cedar Rapids

Posted November 13, 2021

DoubleTree by Hilton Hotel Cedar Rapids Convention Complex
Cedar Rapids, IA
Save this job

About This Job

Description

A Night Manager is responsible for overseeing hotel operations in the absence of the General Manager in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.



What will I be doing?

 

 

As Night Manager, you would be responsible overseeing hotel operations in the absence of the General Manager in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

 

 


  • Oversee all hotel operations to include, but not limited to, guest service and registration (check-in/check-out), staffing, room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, systems use and management, department management and policy and procedure implementation and enforcement

  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns

  • Communicate with and ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

  • Assist in operational areas as needed (i.e. serve as bellperson, cover breaks, etc.)

  • Patrol the hotel and the property to observe service and quality levels and safety and security status to address any issues or concerns

  • Monitor and assess service and satisfaction trends (SALT, Revinate, etc.), evaluate and address issues and make improvements accordingly

  • Complete and review reports

  • Ensure compliance with Company standards

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?


Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!






EOE/AA/Disabled/Veterans

Save this job

About this Employer

DoubleTree by Hilton Hotel Cedar Rapids Convention Complex

350 First Avenue NE
Cedar Rapids, IA 52401

(319) 731-4444

267 Room Hotel

doubletree3.hilton.com

Follow us:

Managed By

At A Glance

Welcome to DoubleTree by Hilton Hotel Cedar Rapids Convention Complex. Begin your stay with a warm welcome from our friendly staff. We will even greet you with a delicious DoubleTree chocolate chip cookie upon arrival. Conveniently located in downtown Cedar Rapids, Iowa, just off I-380, we are only 15 minutes from Eastern Iowa Airport. The hotel overlooks the Cedar River and downtown Cedar Rapids, and is attached to the U.S. Cellular Arena and U.S. Cellular Convention Center. Corporate travelers will appreciate our proximity to important businesses, including Fortune 500 companies and government offices.

Unwind in a spacious guest room or suite at DoubleTree by Hilton Hotel Cedar Rapids. Enjoy modern amenities such as a 42-inch HDTV and internet access. Our spacious suites with separate living and dining areas are ideal for extended stays. Stay active and work out in the 24-hour fitness center or invigorate with a dip in the indoor pool. Dine on delicious local cuisine in the stunning rooftop restaurant. Shuttle service is also available for guests to attractions within a five mile radius.

Host a meeting or event at this downtown Cedar Rapids hotel in 80,000 sq ft of meeting and banquet space. Our professional staff will organize a variety of special events for up to 10,000 guests.

  • Located in downtown Cedar Rapids, just 15 minutes from Eastern Iowa Airport
  • Attached to the U.S. Cellular Arena and the U.S. Cellular Convention Center 
  • Indoor swimming pool and modern 24-hour fitness center in our lodging
  • Rooftop restaurant and Bud Light Lounge
  • Flexible meeting space, internet access and 24-hour business center