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Director, Data Product Management

Posted July 19, 2021

Hyatt Hotels Corporation
Chicago, IL
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About This Job

Description

At Hyatt, we’re working to Advance Care through data-driven decisions and automation.  This mission serves as the foundation for every decision as we create the future of travel. We can’t do that without the best talent – talent that is innovative, curious, and driven to create exceptional experiences for our guests, customers, owners and colleagues.  

Hyatt seeks a motivated and prolific Director, Data Product Manager who is passionate about data to help us build out the next generation of data products, algorithms and applications.  The Director, Data Product Management is responsible for defining our data product vision and guiding the creation of world-class data products democratizing access, accelerating algorithmically powered processes, and fostering data-driven decision making across the company.

In this role you’ll define and guide the development of business-critical, scalable and robust data solutions, and intuitive and trustworthy data products that power data discovery, self-serve analytics, operational processes and drive business innovation. This position will guide our overall data product strategy, design solutions, as-well-as lead the data product management organization.  You will have the opportunity to build and grow a team of exceptional data product managers.

You will be part of a global data community and you will work in cross-functional and agile project teams alongside Data Engineers, Data Stewards, Data Scientists, Machine Learning Engineers, other Application Product Managers, and executives to improve the experience of guests and colleagues worldwide.

  • Drive the prioritization, scope and schedule of data and algorithmic product activities across all verticals at Hyatt, working closely with business, analysts, stewards, architects, scientists and engineering leads.  These activities include new data product development, product enhancements and on-going support
  • Be the overall leader of this crucial part of our ecosystem while guiding and supporting direct reports to excel in managing their portions of the data product portfolio  
  • As needed, assume a broader leadership role of the roll-out of select high priority products until they reach a steady-state of planned enhancement and support
  • Ensure data quality and data governance monitoring/measurement are built into the roadmap/development plans for each data or algorithmic product with the team’s overall portfolio
  • Gain an intimate understanding of the current methods of building and delivering data pipelines into Hyatt’s Data Platforms and define how this should work in the future
  • Devise and continually improve processes to collect and act upon customer and end-user data and algorithmic product feedback, including but not limited to existing product support ticket process and SLAs
  • Develop communications tools, including product collateral, presentations, competitive analysis, videos and articles to ensure optimal knowledge usage of products that leverage data and algorithmic products
  • Cultivate and manage relationships with technology and integration partners who rely on data and algorithm products for their end-solutions
  • Demonstrate a commitment to Hyatt core values 
  • The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary 

Qualifications

Qualifications

 

  • Passionate about data, product management, data analytics and data science.  An advocate for making their power accessible to anyone. You're a champion of a data-driven and customer-focused culture
  • Prefer Master's degree in Business, Design, Finance, Computer Science, Data Architecture, or related field.
  • 6+ years of hands-on product management experience with a record of successfully building and launching enterprise or consumer software
  • 4+ years of experience in a product management leadership role overseeing a portfolio of products and their managers
  • Experience with B2B and B2C analytical software is highly desirable but not required
  • You have experience in guiding the strategy of a product and the underlying data within to ensure it collectively achieves business objectives
  • You have experience defining product roadmaps, and gathering, translating and prioritizing internal stakeholder requirements
  • You have excellent organization, communication and presentation skills. You are comfortable presenting the product and its technical capabilities to application and engineering teams, executives, business users, scientists and analysts.
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About this Employer

Hyatt Hotels Corporation

150 N Riverside Plaza
Chicago, IL 60606

Telephone (312) 750-1234
Reservations (800) 233-1234

Corporate Office

www.hyatt.com

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You're More Than Welcome

We are a global hospitality company with widely recognized, industry leading brands and a tradition of innovation developed over our more than fifty-year history.  Our mission is to provide authentic hospitality by making a difference in the lives of the people we touch every day.  We focus on this mission in pursuit of our goal of becoming the most preferred brand in each segment that we serve for our associates, guests and owners.  We support our mission and goal by adhering to a set of core values that characterize our culture.    

Our full service hotels operate under the Hyatt®, Park Hyatt®, Andaz™, Grand Hyatt®, Hyatt Regency® brands.  Our two select service brands are Hyatt Place® and Hyatt Summerfield Suites™.  We develop, sell and manage vacation ownership properties under the Hyatt Vacation Club® brand.  

Our associates, whom we also refer to as members of the Hyatt family, consist of over 80,000 individuals working at our corporate and regional offices and our managed, franchised and owned properties in 45 countries around the world.  Our corporate headquarters are located in Chicago, Illinois.

Does the Hyatt spirit shine in you?

Hyatt is a place where high expectations aren’t just met—they’re exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.  It’s a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards... whether it's career opportunities, job enrichment or a supportive working environment. If you are ready for this challenge, then we are ready for you.

It's all about authentic hospitality

We are pleased that you are exploring Hyatt. We believe our guests select Hyatt because of our caring and attentive associates who exceed their service expectations. In today's competitive environment, that says a lot about who we are.  We care about our associates and we care about our guests.

At Hyatt, hospitality isn't just a business; it’s a calling.  It’s a calling evidenced in the thousands of decisions and interactions made everyday by passionate employees throughout our company.  Because hospitality is the core of who we are, it extends well beyond our guests. Our unique brand of authentic hospitality is also experienced by our employees.  

We do this by infusing every facet of the Hyatt employee experience with the same degree of hospitality that we show our guests.

Our Philosophy

The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.  The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.   Mission:  We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality.  We do this in an environment that respects all people and all ideas.  We do it in an efficient way that leads to superior results.     Goals:  We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.   Values:  Mutual Respect, Intellectual Honesty, Integrity. Humility, Fun, Creativity and Innovation.  

You'll enjoy equal parts rewards and recognition

Hyatt believes in its employees in celebrating success and in highlighting accomplishments!  Employees take pride in being part of such a collaborative environment.   As an employee of the Hyatt team, not only will you receive outstanding rewards and recognition, but you’ll also be a part of a family-friendly atmosphere consistently labeled with "great camaraderie".  You’ll feel a tremendous sense of pride when you’re recognized for your contributions to our exceptional guest experiences.    Hyatt is equally committed to ensuring that you, your family or domestic partner stay healthy, take advantage of opportunities, plan for the future and take time to enjoy life.   As healthy and happy people, Hyatt employees are committed to working in our collaborative environment.     Hyatt's worldwide recognition and rewards programs will vary depending on the country.  Local benefit packages will be offered for those hotels outside of North America.  

Just as important as our guests

We know that quality health and welfare care for you and your family or domestic partner is top priority.  Hyatt’s medical, dental, vision and prescription drug coverage is designed to give employees and their families the opportunity to obtain comprehensive and quality health care services at reasonable costs utilizing a large network of medical professionals.     Combined with unique discounts for alternative health options and fitness services, Hyatt employees take advantage of the special programs offered like the Moms-to-Babies and the Healthy Outlook Programs.  Hyatt puts their employees in control of their benefits by providing easy-to-use tools to help manage them effectively and by offering a range of benefits to best meet their needs.   When the need arises, Hyatt's leave policies, allow ample time off for personal, medical, new child, military or to care for a family member.  Successfully being able to cope with life's everyday challenges equates to a healthy and productive work environment.  The LifeBalance assistance program Hyatt offers has proven to act as a strong source of reference and is available anytime.