Search 28,486 current hospitality jobs

Food and Beverage Supervisor

Posted July 18, 2021

Hampton Inn & Suites Westford-Chelmsford
Westford, MA
Apply Now Save this job

About This Job

Overview

The Food & Beverage Supervisor is responsible for planning and supervising the dining arrangements at the hotel. The Food & Beverage Supervisor assists in overseeing the food and beverage operations to provide good quality service, food and beverage presentation and guest experience.

Why a career in the hotel industry?

Service to others is one of the pillars of working in the hotel and lodging industry. Workers within the industry have the direct ability to aid, advice, and provide services to guests. In the industry, workers are able to tend to public needs and support guests and community members in a way many other careers rarely provide. The hotel and lodging industry is committed to attracting, retaining, and educating individuals for lifelong careers. They partner with community-based organizations to recruit local applicants, provide employees with professional development workshops and apprenticeships, and award $1 million in academic scholarships each year.

Responsibilities

**Must be able to work all shifts including: 2nd, 3rd, weekends, and holidays

  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of: a) All liquor brands, beers and non-alcoholic selections available to Room Service. b) The particular characteristics and description of every wine/champagne by the glass and major wines on the wine list. c) Designated glassware and garnishes for drinks. d) All menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices. e) Daily menu specials, 86'd items. f) Guest room layout, locations and room numbers/names. g) Manual system procedures. h) Daily housecount, arrivals/departures, VIPs. i) Scheduled in-house group activities, locations and times.
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
  • Check storage areas for proper supplies, organization and cleanliness. Complete requisition for additional supplies needed and submit to Manager.
  • Requisition linens/skirting required for business and assign staff to transport such to Room Service.
  • Ensure that assigned staff has reported to work; document any late or absent employees.
  • Coordinate breaks for assigned staff.
  • Assign work and side duties to staff in accordance with departmental procedures.
  • Communicate additions or changes to the assignments as they arise throughout the shift.
  • Conduct pre-shift meeting with staff and review all information pertinent to the day's business. Inspect grooming and attire of staff; rectify any deficiencies.
  • Inspect table/set-ups; check for cleanliness, neatness and agreement with guest's order and departmental standards; rectify deficiencies with respective personnel.
  • Ensure that all orders are delivered within designated timelines.
  • Assist in taking guests' orders, following specified procedures, as necessary to ensure department standards.
  • Organize, coordinate, direct staff in set-up, service and breakdown of hospitalities in accordance with departmental standards; follow up on special arrangements with respective personnel. Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
  • Document pertinent information in department log book.
  • Complete all paperwork and closing duties in accordance with departmental standards.
  • Review status of assignments and any follow-up action with Manager and/or on-coming Supervisor.

Qualifications

Education & Experience:

High school graduate or equivalent vocational training certificate, some college. At least 5 years’ experience in F&B industry and at least two years’ experience in a supervisory capacity. Micros and Delphi knowledge useful. Must have good understanding of the English language. Good verbal and written communication skills. Provide excellent customer service and maintain a professional demeanor. Compute basic arithmetic. 

** Minimum 21 years of age to serve alcoholic beverages.**

Computer Skills: Computer skills required. Familiarity with Microsoft Office preferred. Experience with hotel systems such as MICROS is required.

Certificates & Licenses: Certificates/licenses in order to meet all compliance standards required.

Other Requirements: Extensive Knowledge of Food & Beverage Operations within a hotel environment, including all laws and regulations related to these operations. The capacity to create and execute innovative strategies that will drive the hotel to exceed guest satisfaction and revenues.

EEO/AA Employer Disclosure

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.
Apply Now Save this job

About this Employer

Hampton Inn & Suites Westford-Chelmsford

9 Nixon Road
Westford, MA 01886

(978) 392-1555

110 Room Hotel

hamptoninn3.hilton.com

A business park near a vacation playground

Stay at Hampton Inn & Suites Westford-Chelmsford hotel, located in Westford Technology Park in Westford, Massachusetts. Just off Interstate 495, our four-story hotel is within eight miles of nearly 30 businesses, including IBM, Juniper Networks and Tyco. Discover area attractions only two miles from our hotel, such as snow skiing at Nashoba Ski Valley in the winter or a live concert in the summer. Relish ice cream from family-friendly Kimball Farm or dine at the British Beer Company, Evviva Cucina, Burtons Grill and Rangoli Grill.

Read the morning newspaper while savoring Hampton’s free hot breakfast in our dining room. Even if you're in a rush, grab one of our free Hampton On the Run® Breakfast Bags, available Monday through Friday, for a quick, healthy meal to go. Shoot hoops on the hotel’s basketball court, plunge into the refreshing pool or re-energize with a workout in the modern fitness center.

This Westford hotel offers a versatile function room ideal for meeting with executives and colleagues. Host a meeting or event for up to 50 guests and relax while the expert event staff takes care of the details.

Relax and unwind in an inviting guest room with a clean and fresh Hampton bed®. Each room is equipped with a 25-inch flat screen TV, lap desk and free WiFi. Upgrade to a suite with a separate living area and enjoy a choice of home comforts including a mini-refrigerator, microwave and sofa bed.