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Sales & Event Coordinator

Posted January 14, 2022

Castle Hotel, Autograph Collection®
Orlando, FL
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About This Job

JOB DUTIES AND RESPONSIBILITIES

  • Assists with identifying and soliciting new accounts
  • Assists with maintaining existing accounts
  • Assists with achieving monthly revenue booking goals
  • Assists with completing daily/weekly/monthly reports
  • Receives and responds to requests for information and inquiries by responding directly to the customer or routing calls to the appropriate team member
  • Composes and distributes routing correspondence, reports or contracts (to include BEOs, Sales Contracts, PACE Reports, Statistical Reports) based upon organizational practice, policies, and at the direction of the Director of Sales or GM
  • Ensures all documents are completed accurately and on time and maintains sales records and filing system
  • Reserves conference space and books blocks of rooms for guests
  • Assists with set up, maintaining, and clearing of banquet space before and after events
  • Administers group and meeting/banquet events including greeting all groups, creating and placing welcome amenities in rooms, finalizing items with the group at check in/out
  • Follows up with past clients to ensure guest satisfaction
  • Coordinates with customers on due dates for rooming lists, cut off dates, BEOs, contracts, etc.. to ensure that all deadlines are met
  • Responds to all guest inquiries and third party meeting leads in a timely fashion
  • Details banquet event orders and distributes to staff
  • Creates and maintains group blocks and catering/banquet events in the property PMS systems
  • Conducts inspections of guest and meeting rooms, banquet facilities to ensure they meet customer expectations
  • Works closely with front desk to ensure accuracy of reservations, groups, events
  • Works client-related special events
  • Abides by Prime Time Selling hours
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Minimum of High School education, post-high school education preferred
  • Minimum of 1 year in hotel or conference Catering/Sales Assistant role

KNOWLEDGE, SKILLS AND ABILITIES

  • Ability to communicate effectively verbally and in writing
  • Excellent listening and problem-solving skills

Compensation Details

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About this Employer

Castle Hotel, Autograph Collection®

8629 International Drive
Orlando, FL 32819

(407) 345-1511

214 Room Hotel

www.marriott.com

Our Hotel

Offering boutique accommodations, stately Bavarian architecture and original artwork, Castle Hotel, Autograph Collection is a truly unique destination in Orlando. Step into our one-of-a-kind atmosphere, then relax in your gracefully appointed room or suite, featuring pillowtop bedding and marble bathrooms. After a day of sightseeing, Disney® magic or business, take a relaxing dip in our heated outdoor pool, or dine at one of our three excellent on-site restaurants, serving everything from shareable tapas to indulgent steaks. Stay connected with ease, thanks to complimentary Wi-Fi access, or plan your next event with us; whether you choose our spacious Palace Ballroom or the scenic Sky Terrace, we'll make sure every detail of your function is flawlessly executed. With downtown Orlando at our doorstep, you're just minutes away from the city's most popular destinations. Elevate your next Orlando visit by experiencing the boutique accommodations and unique charm of Castle Hotel, Autograph Collection.