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Bell staff/Shuttle Driver

Posted July 21, 2021

Hyatt Regency Greenville
Greenville, SC
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About This Job

Job CategoryFront Office
Requisition Number:BELLS02501
Schedule:Full Time

Bell Attendant 

  • Warmly welcome guests, creating a positive first impression of hotel.
  • Promote hotel facilities and provide accurate information on hotel facilities, local attractions/ events, transportation arrangement and directions around the community.
  • Maintain effective communication amongst the Bell Staff and with all hotel departments. Stay aware of issues relating to Bell Staff and general hotel operations. Attend meetings as scheduled.  Be responsive to instructions and suggestions and work to resolve problems. Adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs, etc. 
  • Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet and other hotel areas, navigate bell carts carefully through public areas, in and out of elevators and in corridors, demonstrate features of guest room and promote hotel facilities, deliver guest faxes, amenities, etc.
  • Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket.
  • Organize and store luggage in designated area.
  • Transport guests to and from designated and approved locations using official hotel vehicles (cars or vans). Operate hotel vehicles in a safe manner and in accordance with established laws. Perform assigned duties associated with guest transportation (ex. maintain logs, show videos, etc.).  Read, track and comply with guest transportation schedules established on a daily basis.
  • Properly maintain and clean hotel vehicles.
  • Must be able to drive a manual and automatic transmission vehicle
  • Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers, etc.
  • Follow security procedures on the handling of guest room keys and the protection of guest-related information.
  • Listen to and promptly act to correct guest problems and complaints.
  • Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning.


  • Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
  • Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
  • Listen, understand and respond immediately to customer and associate inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
  • Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
  • Clearly communicate the features and services of the hotel facilities.
  • Maintain an alert and attentive demeanor.
  • Maintain cleanliness of the hotel vehicles by cleaning and washing it when appropriate.
  • Take vehicles for periodic servicing and fueling as required.
  • Assist Bell Captain when necessary.
  • Pick up and deliver laundry to certain and specific designated locations as determined by immediate supervisor.
  • Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
  • Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
  • Complete a pre-driving checklist for vehicles on a daily basis insuring that the following are in proper working order: lights, brakes and electric doors on vans and trucks, oil and tire pressure, transmission fluid, radiator fluid and gas at proper levels.

Auro Hotels/ Hyatt Regency Greenville is an equal opportunity and e-verify employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.



High School or better.



1 year:Driving, valet or other guest service.

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About this Employer

Hyatt Regency Greenville

220 North Main Street
Greenville, SC 29601

(864) 235-1234

Managed By

Our Hotel

Hyatt Regency Greenville offers guests the perfect balance of Southern hospitality and modern amenities. Located in the trendy downtown area of Greenville, we’re near the area’s best dining, shopping, and entertainment. Whether you’re visiting Furman University, exploring Falls Park on the Reedy, or staying in town for business, you will find a welcoming room waiting for you in South Carolina.

What Makes a Seamless Stay:

  • Rooms with a view: 327 comfortable guest rooms featuring atrium or downtown views
  • Main Street location: Stay within walking distance to more than 60 charming shops and restaurants in NOMA Square
  • Farm-to-table fare: Savor organic cuisine amid a rustic ambience at our on-site restaurant, Roost, or grab a premium cocktail at Orb Lounge
  • Flexible meeting space: 35,000 sq ft of stylish meeting and event space including the Grand Regency Ballroom, the largest hotel ballroom in the Upstate, as well as the innovative and social Studio 220

Award-winning accommodations: Named an AAA Four Diamond award winner