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Guest Relations Manager

Posted November 18, 2021

Grand Wailea, A Waldorf Astoria Resort
Wailea, HI
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About This Job

Description

The Guest Relations Manager is responsible for managing the Ho'olei operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

The Guest Relations Manager plays a supportive role to the front office and works as the liaison between villa owners and management. Experience in hospitality, villa/condo management, front office or hotel operations is highly favored including a minimum of 2 years in a supervisory role. The ideal candidate will also have the ability to resolve guest issues while maintaining the highest service standards in a luxury setting.



What will I be doing?

As Guest Relations Manager, you would be responsible for directing and administering Villa operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:


  • Manage all Villa activity to ensure quality and service standards are achieved.

  • Act as key management representative to respond, research and resolve any Villa owner concerns or requests. 

  • Work with Finance Department to ensure proper accounting of Villa revenue.

  • Manage rental pool agreements, owner's usage and daily availability counts. 

  • Act as liaison with property management team for the Villa Home Owner's Association. 

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

 


  • Hospitality - We're passionate about delivering exceptional guest experiences.

  • Integrity - We do the right thing, all the time.

  • Leadership - We're leaders in our industry and in our communities.

  • Teamwork - We're team players in everything we do.

  • Ownership - We're the owners of our actions and decisions.

  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:


  • Quality

  • Productivity

  • Dependability

  • Customer Focus

  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

 

 



 


EOE/AA/Disabled/Veterans

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About this Employer

Grand Wailea, A Waldorf Astoria Resort

3850 Alanui Drive
Wailea, HI 96753

(800) 888-6100

780 Room Resort

www.grandwailea.com

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At A Glance

Capture the 'aloha spirit' at our luxury  resort set on 40 acres of tropical gardens bordering Wailea Beach and  surrounded by the essence of Hawaiian island living. Fronted by the most  beautiful beach on Maui, this resort offers spacious rooms and secluded  villas with private lanais, breathtaking views and subtle Hawaiian  decor. Wake up to a beautiful sunrise and choose from award-winning  dining options from fresh fruit by a waterfall to a hearty breakfast  with ocean views. Fall asleep to the lull of the Pacific waves on the  white-sand shores and the cooling trade winds. Our hotel received the  TripAdvisor Certificate of Excellence in 2017.

While  you're here, awaken your sense of adventure or find the relaxation you  have been looking for. Resort options for your getaway in paradise  include:

  • Nine sparkling pools
  • A 2,000-foot-long lazy river with waterslides and waterfalls
  • Full-service spa and salon
  • Beautiful Wailea Beach
  • Eleven tennis courts at the famed Wailea Tennis Club
  • Three championship golf courses nearby
  • Complimentary SCUBA lessons for first-time divers
  • Kayak, paddleboard, boogie board and snorkel gear rentals available